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Mission to Serve Continues with Enhanced Account Tools

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PHOENIX, Feb. 24, 2012 /PRNewswire/ -- Secure, quick, easy--who isn't looking for just that in their online experience and online accounts?

TriWest Healthcare Alliance--the Phoenix-based company that manages the U.S. military's TRICARE health benefit for military members and their families living in western states--is committed to offering that and much more with and its enhanced tools.

What's New?
Changes recently were implemented to keep up to speed with all TRICARE beneficiaries' healthcare needs, providing 2.9 million customers with the tools to manage health care quickly, easily and securely.

The enhancements were put in place as part of TriWest's overall mission to serve military families and address their unique needs, said TriWest President and CEO David J. McIntyre, Jr.

"The page might look a little different, but the core security and functionality of remains," McIntyre said. "Our customers can view claims, review specialty care information, make payments and check eligibility--just in an improved way that's convenient and secure."

Enhancing Customer Experience
Based on customer feedback, TriWest undertook behind-the-scene changes to get important healthcare information to military families when they need it. Beyond a facelift, account upgrades include:

  • Increased access to specialty care referral and authorization information
  • Easier access to family member information
  • Registration using the Department of Defense Benefits Number found on the back of sponsors' military ID cards

The best part? The changes are automatic; customers just need to log into see the enhancements and gain direct access to their healthcare information.

Not Registered? It's Simple
TRICARE West Region beneficiaries not registered for can start an account and then choose to get paperless communications, such as referrals and authorizations, claims, explanation of coverage and enrollment fee statements. Information is available 24/7, archived and printable.

Find out how TriWest is On a Mission to Serve® that promises to connect military families with high-quality, affordable health care.

About TriWest
TriWest Healthcare Alliance partners with the Department of Defense to do "Whatever It Takes" to support the healthcare needs of 2.9 million members of America's military family. A Phoenix-based corporation, TriWest provides access to cost-effective, high-quality health care in the 21-state TRICARE West Region. Follow us on Twitter and Facebook or visit for more information.

SOURCE TriWest Healthcare Alliance


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