TAMPA, Fla., April 7, 2017 /PRNewswire/ -- Mize, the leader in Connected Customer experience, announced today the availability of the latest version of Mize Field Service Management solution at the Field Service USA conference in Palm Springs, California.
Mize Field Service Management solution helps manufacturers and their dealer or service partners to improve Aftermarket Revenue Growth, Field Service Management, Service Lifecycle Management, Knowledge Management, Warranty and Service Contract Management.
Mize is a sponsor of Field Service USA conference from April 18-21, 2017 at JW Marriott, Palm Springs, CA and will showcase the Mize Field Service Management solution powered by Connected Customer Experience platform and Smart Blox.
Mize CEO, Ashok Kartham, will be a panelist along with other field service business leaders at the conference on Next Gen Service: Revamping Your Workforce Management App for A Better User Experience and More Effectiveness.
"Mize provides end-to-end field service management solution that benefits customers, service technicians, and field service organizations," said Ashok Kartham, CEO of Mize. "We focus on improving the service experience while improving the efficiencies of service delivery for installation, inspection, repair, and maintenance of high-value durable products and equipment."
Major manufacturers with thousands of technicians have deployed the Mize Software globally with proven results in improving customer satisfaction, technician productivity, and growth of aftermarket service sales.
The attendees to the conference can also join for a workshop on "Deploying Technical Information and Content Management Systems Globally" by Charles Dowdell, Director Global Technical Service Information, AGCO. AGCO Corporation, a world-leading manufacturer and distributor of agricultural equipment, rolled out Tech Connect powered by Mize solution to thousands of technicians worldwide. AGCO Tech Connect empowers technicians to perform pre-delivery inspections, submit support requests, and access all Knowledge Objects.
Mize Channel Connect mobile app enables Field Service Technicians to perform various service tasks. Using Channel Connect app, Technicians can process dispatches, manage schedule, complete work orders, perform inspections, provide service quotes, source parts, report time, and access knowledge and service history.
"Service Technicians can save time and complete more work orders," said Eric Marlan, Senior Product Manager with Mize. "Our Field Service app delivers the information and tools to assist the Technician in completing the service tasks faster and improving first-time fix rates."
Mize Field Service Management simplifies access to service for customers, mobilizes technicians to be more productive, and enables companies to grow aftermarket revenues.
Mize enables companies to optimize key post-sale customer interaction events such as product registration, warranty, service plans, parts, support, service, and maintenance to increase customer satisfaction and retention. Mize connected customer experience platform and Smart Blox elevate customer experience and engagement with the customers, build more knowledge about the customers and products, and increase revenue from the existing customer install base. Mize harnesses the web, mobile, cloud, IoT, and analytics technologies to maximize customer lifetime value. Please visit www.m-ize.com for more information.
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