FAIRMONT, W. Va., Nov. 29, 2012 /PRNewswire/ -- Mon Power is revising its payment plan options for customers who may need help paying their electric bills in the aftermath of Hurricane Sandy.
The changes make the plans more flexible than the current installment plan arrangements. The revised plans will remain in place through March 15, 2013.
"Hurricane Sandy was a devastating storm and continues to be a financial hardship for many of our customers," said Ronald I. Green, vice president, Customer Service, FirstEnergy. "Whether it be lengthening the payback period or reducing the down payment amount, our goal is to tailor the payment plan options to better assist customers in the hardest-hit areas."
Among other changes, the new payment plan arrangements for Mon Power customers include the following:
- Customers are only required to pay 25 percent of the total past-due balance rather than the current 50 percent. These guidelines apply to customers who have received termination notices as well as those who have established new payment agreements with Mon Power.
- If the balance is less than $600, customers can opt for a three-month payback period.
- If the balance is more than $600, customers can opt for a six-month payback period.
For customers in West Virginia who might need a few additional days to pay their bill, a "promise to pay" extension of up to 10 days beyond the due date printed on their bill statement can be granted by calling the company's customer service number at 1-800-686-0022. To take advantage of this option, a customer must have made a payment within the past three months and must not have broken a previous promise to pay within the past three months.
Some customers who lost electric service due to Hurricane Sandy are receiving estimated bills. Customers with questions about their bills are encouraged to call 1-800-686-0022. Or, submit a meter reading online: www.firstenergycorp.com/content/customer/help/billingpayments/about_your_bill.html
FirstEnergy (NYSE: FE) is a diversified energy company dedicated to safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Maryland, Ohio, Pennsylvania, New Jersey, New York and West Virginia. Its generation subsidiaries control more than 20,000 megawatts of capacity from a diversified mix of scrubbed coal, non-emitting nuclear, natural gas, hydro, pumped-storage hydro and other renewables. Follow FirstEnergy on Twitter @FirstEnergyCorp.
SOURCE FirstEnergy Corp.