ASAPer has been tested and refined by customers of MONI's subsidiary company, LiveWatch. Customers and their enabled emergency contacts are notified "as soon as possible" of alarm trigger events via text on their mobile devices. Once the initial notification is sent, emergency contacts are able to join a live chat with one click so that everyone involved can collaboratively coordinate on response. All emergency contacts are able to connect with the MONI central monitoring station so that the alarm can be confirmed or canceled, quickly and directly. Concurrently, MONI's emergency response center addresses the alarm event as usual and alerts the first responders if necessary. By being in the moment, ASAPer helps to reduce false alarms, mitigates the risk of unnecessary emergency dispatches and ensures that first responders are only called to true emergency situations.
MONI's focus on customer communications and the addition of ASAPer reinforces why MONI was recently ranked "highest in overall customer satisfaction among home security companies" by J.D. Power. MONI has been the "secret sauce" behind more than 600 independent alarm companies' successes for the past two decades, with a cutting-edge monitoring solution that secures more than one million residential customers and commercial client accounts in the U.S. MONI continues to be supported by a network of independent dealers across the U.S., Canada and Puerto Rico.
To learn more about MONI and the full suite of smart, personalized home security solutions available, visit www.mymoni.com.
MONI, the new Monitronics, is a subsidiary of Ascent Capital Group, Inc. (NASDAQ: ASCMA), and is one of the largest home security alarm monitoring companies in the U.S. Headquartered in the Dallas-Fort Worth area, MONI secures more than one million residential customers and commercial client accounts with monitored home and business security system services. In 2016, MONI was ranked number one by J.D. Power in its Home Security Satisfaction Report. The company is supported by the nation's largest network of independent Authorized Dealers, providing products and support to customers in the U.S., Canada and Puerto Rico.
Contact: Lindsay Lougee
MONI Smart Security
Tel: 972-243-7443, ext. 73121
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