HERZLIYA, Israel, December 8, 2016 /PRNewswire/ --
Nanorep announced today that TMC, a global, integrated media company helping clients build communities in print, in person and online, has named its Digital Self-Service Solution as a 2016 Real Time Web Solutions Excellence Award winner.
Designed to orchestrate an effortless customer experience, Nanorep's personalized self-service solution eases customer conversations by anticipating needs and potential challenges before they arise. With Nanorep, customers are supported via real-time, natural conversation integrated with guidance capabilities for optimal resolution. Support is provided at the moment of need across all touchpoints, helping reserve escalation for high-level inquiries.
"We seek to both empower agents and ensure that customers can solve everyday issues independently and quickly," said Eli Campo, CEO of Nanorep. "We've found that the solution boosts long-term loyalty and lasting customer engagement for businesses. We are honored to have won this award, and look forward to continuing to push the boundaries of digital self-service solutions."
"It gives me great pleasure to honor Nanorep as a 2016 recipient of the Real Time Web Solutions Excellence Award," said Rich Tehrani, CEO, TMC. "Our judges were very impressed with the ingenuity and excellence displayed by Nanorep in their groundbreaking work advancing real-time communications on the Web."
For more information on the 2016 RTWS Excellence Awards visit: http://www.tmcnet.com
Nanorep is the premier self-service solution for supporting customer service agents and providing a seamless customer experience. With a holistic integrated solution, Nanorep transforms your company knowledge base into an instantly-accessible asset at every stage along the customer journey. Nanorep injects the most pertinent knowledge into context for every customer, employee and website visitor to deliver actionable answers, in real-time, at every touchpoint on any screen.
Since Nanorep was founded in 2009, top brands have implemented their self-service tools across their digital assets. They enjoy increased user satisfaction, conversions and loyalty while reducing customer support load.
Global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers. For more information about TMC and to learn how we can help you reach your marketing goals, please visit http://www.tmcnet.com.