LONDON, Oct. 20, 2016 /PRNewswire/ -- A Customer Perspective
This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social Media Management & Marketing Tools, eCommerce/mCommerce, Unified Communications & Collaboration, Infrastructure and Data Centers, Big Data and Analytics, Digital Marketing, Customer Experience Management, Cybersecurity, Internet of Things (M2M), ERP/Supply Chain Management/HR Management. There is section on Internet of Things that explores drivers, challenges, and different phases of implementation.
End user companies will be able to benchmark themselves with regard to IT investments while IT companies will learn how to gain a competitive advantage over the next few years.
- Governments around the world are going through a digital transformation, although they are in various stages of implementation. The more innovative regions are creating smart cities where infrastructure, energy, transportation, and public safety are digitized to improve efficiency and communications and improve the lives and economies of their communities.
- The top IT challenges for respondents are dealing with security threats, ensuring network stability and reliability, and procuring sufficient IT budget – especially in the face of skeptical executives.
- This year, top drivers for IT investments include improving productivity, reducing operational costs, and attracting and retaining a competitive workforce. However, in two years, governments will also be focused on boosting creativity and innovation and improving the customer experience.
- Today, the most commonly deployed IT tools focus on cyber security, back-office applications, and the customer experience. This suggests government agencies are still catching up to their enterprise counterparts, which are generally focused on more leading-edge tools like social media and the Internet of Things (IoT).
- However, agencies that use big data and analytics say these tools have the biggest impact on revenues. They look to invest in infrastructure and data centers to help reduce costs across the organization.