In addition to clinical safety services, the Overall 5-Star Rating spotlights Navitus' superior customer service, as measured by the CMS-required CAHPS (Consumer Assessment of Healthcare Providers & Systems) survey. When Medicare members call Navitus Customer Care, they can expect to speak with someone who is knowledgeable about their pharmacy plans and who will provide options for resolving their individual needs.
"At Navitus, each employee practices the tenets of improving member health and providing superior customer service," said Terry Seligman, President & CEO of Navitus. "We are proud to have received the Overall 5-Star Rating, demonstrating that CMS and our own Medicare members have recognized our service commitment to our Medicare members."
Star Ratings are assessed each year and may change from one year to the next.
Navitus Health Solutions, LLC, a division of SSM Health, is a full-service, URAC-accredited pharmacy benefit management company. As a zero-spread, full pass through pharmacy benefit manager (PBM), Navitus aligns performance with plan sponsors' benefit goals to deliver comprehensive clinical programs and cost-saving strategies that lower drug trend and promote good member health. Navitus provides its flexible services to government entities, self-funded employers, coalitions, labor organizations, third-party administrators, and health plans, including managed Medicaid, Exchanges, and Medicare Part D. For more information about Navitus' tangible solutions to the rising cost of health care, visit www.navitus.com or call 877-571-7500.
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SOURCE Navitus Health Solutions, LLC