GLENVIEW, Ill., Dec. 11, 2012 /PRNewswire/ -- Navman Wireless today announced the availability of two professional services packages designed to expedite, optimize and provide problem resolution for 100+-vehicle implementations of its OnlineAVL2 fleet management platform. Going far beyond basic customer support, the new services can reduce rollout and configuration time by up to 80%, produce a 50% faster return on investment, and help corporate and construction fleet managers derive maximum value from the system by doubling the number of features used.
"Most fleet tracking vendors say they provide support services, but usually those services are limited to basic phone assistance and coordination of system installation with a third-party vendor. Through our work with customers who track hundreds of on- and/or off-road vehicles, we recognized that large installations need substantially more assistance for timely deployment as well as to take full advantage of system capabilities to reduce costs and streamline operations," said Nels Erickson, Field Services Manager at Navman Wireless. "We launched our professional services packages specifically to meet these needs."
Both the Standard and Turnkey professional services bundles entitle customers to a dedicated project and account team, including a field services engineer serving as a single point of contact and project manager, plus the use of a dedicated phone line staffed with support specialists assigned exclusively to handle larger accounts. In addition:
- The Standard package includes installation support, basic OnlineAVL2 configuration, a training website and weekly group training webinars, priority issue escalation, and a yearly account review to evaluate the customer's use of the system and identify opportunities to realize greater benefits from the deployment.
- The Turnkey package includes all Standard features plus 80 hours of project management time for on-site project planning and user training as well as weekly update calls and advanced OnlineAVL2 configuration for features such as geofences, maintenance module setup, report scheduling, and email and text alerts. This premium package also includes ongoing best practice guidance, regular on-site business reviews, API-based integration into backend systems, and guaranteed 45-day implementation with appropriate advanced notice and asset availability.
Optional add-on services include custom training and documentation, installation and training at additional depots or terminals, and advanced project management for complex implementations.
"We expected a 10-month deployment time for our fleet tracking system, which tracks 808 school buses that transport 3,100 students to more than 250 schools. Using Navman Wireless' professional services not only shortened the rollout to just two months, but also helped us understand how we could use some of the advanced system features to optimize our operations," said Ryan Solchenberger, Director of Transportation, Office of the State Superintendent of Education in Washington, D.C. "That allowed us to begin seeing benefits like a 10% increase in on-time arrival and 98% of drop offs occurring before the bell rings."
Navman Wireless' OnlineAVL2 platform is the only fleet tracking solution that provides location, operations and performance data for both on-road vehicles and construction equipment from a single interface. Components include the back-end OnlineAVL2 application, delivered under the Software-as-a-Service model with no major in-house software installation or maintenance required; the Qube on-road and Qtanium off-road GPS tracking devices; and in-vehicle M-Nav 800 and MDT-860 mobile messaging/turn-by-turn GPS navigation devices.
More information is available by visiting www.navmanwireless.com, emailing firstname.lastname@example.org, or calling 877-891-5009 in the U.S. International contact information is at http://www.navmanwireless.com/about-us/contact-us
About Navman Wireless
Navman Wireless is a global leader in GPS-based fleet optimization products and services, including real-time vehicle tracking and analytics delivered under the Software-as-a-Service (SaaS) model that enable companies to track, monitor and communicate with their movable and fixed equipment assets. The company's technology currently monitors more than 150,000 vehicles owned by over 14,000 organizations worldwide, making Navman Wireless one of the world's largest fleet management providers with coverage on five continents. Navman Wireless is based in Glenview, IL, with facilities in the U.S., Mexico, UK, Italy, Taiwan, Ireland, Singapore, China, New Zealand and Australia. For more information, visit www.navmanwireless.com.
SOURCE Navman Wireless