PALO ALTO, Calif., Oct. 23, 2013 /PRNewswire/ -- Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, today launched a new smartphone application that pushes customer feedback and recovery actions directly to mobile devices, empowering frontline employees to improve the customer experience. Compatible with iOS and Android™, Medallia Mobile 2 is available at both Apple iTunes® and Google Play™ online stores.
"We want Medallia to be immediately available to every employee, especially those at the frontline who are directly interacting with customers," said Dan Wilson, product manager for Medallia Mobile. "With this new generation of Medallia Mobile, employees are able to review fresh, immediate survey and social feedback data with scores, alerts, actions, and comments, so they have what they need to improve the customer experience while on the go."
Medallia Mobile 2, which works with both Android and iOS mobile devices, includes many new features to foster customer engagement across the organization. For example, the application automatically alerts employees to issues reported by customers and then lets them see, manage and respond to the feedback across different channels (including social media). In addition, it also enables them to respond to the customer directly from within the app by email (using pre-built templates) or by phone. With the Medallia platform, management can track frontline actions and send alerts to employees' mobile devices to ensure they close the loop with customers.
A complement to the existing Medallia Mobile Feedback, Medallia Mobile 2 is the latest example of Medallia's commitment to bringing the benefits of mobile technology to Customer Experience Management. By embracing mobile devices, Medallia provides faster and more reliable customer insight that companies can use immediately to improve the customer experience.
The Medallia Mobile 2 application is available today to current Medallia customers in the Apple iTunes and Google Play stores. For those interested in adopting Medallia's Customer Experience Management solutions, contact firstname.lastname@example.org for a product demo.
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Nordstrom, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX). We offer world-class engineering, technology innovation, a customer-centric services organization, and a Software-as-a-Service (SaaS) application that is accessed by all your employees, from the C-suite through to the frontline. Medallia helps companies create customers who love your business. Founded in 2001, Medallia has regional headquarters in Silicon Valley, London, and Buenos Aires. Learn more at www.Medallia.com and follow us at blog.medallia.com, on Twitter @Medallia, and on Facebook.com/MedalliaInc.
©2013 Medallia, Inc. Medallia is a trademark of Medallia, Inc. Other brand names may be trademarks of their respective owner(s). Information is subject to change without notice. All rights reserved.