SCOTTSDALE, Ariz., Dec. 24, 2013 /PRNewswire-iReach/ -- Consumers, as well as social media users, base more and more of their purchasing decisions upon the information they find online. Reputation management agency Reputation Maxx understands that successful businesses must have a positive online reputation and often require management of their digital images. This is why it is imperative to frequently monitor online reputations whether it is for a businesses' social media platform or the comments made by customers on a company's own website feedback page. In order to help businesses in effectively managing the way that they look online in 2014, Reputation Maxx is providing several tips.
Experienced reputation management agencies like that of Reputation Maxx advise clients to be active listeners. For businesses posting content on Twitter, LinkedIn or Facebook, the best practice is to avoid promoting or talking about the business with every post. In order to network and encourage responses, do not expect others to really listen when the posts are solely promotional. It is important to spend a few valuable minutes talking to other individuals about their accomplishments or business. Post questions and get opinions of clients and fans in order to boost engagement. This way, businesses can invite opportunities to develop contacts and create good impressions.
Another tip that the reputation experts at Reputation Maxx have is to follow-up with clients and customers. Whether it is an email, an online social post or a phone message, respond as soon as possible in order not to leave the customer hanging. If they wait too long, the customer will more than likely find another company to meet their needs. Online questions, feedback on a company's services or products, or sales leads should be acted upon during the same day or within 24 hours.
One thing to keep in mind is to always respond to any concerns or questions with a good attitude. Businesses should perceive their brand experience the way that their clients do, and put themselves in the client's shoes. Savvy companies will take criticism seriously and consider it constructive regardless of how it is conveyed. It is important to fully acknowledge what the customer has to say, address any concerns and come to a solution. If the comment has come from a social media platform, try to move the conversation to a private message so that the comments are not public.
Reputation Maxx reveals these online reputation management tips for businesses to utilize in order to protect and promote their online presence throughout 2014. Those looking for the services of a top reputation management firm should contact Reputation Maxx today.
Media Contact: Reputation Maxx, Reputation Maxx, (480) 696 – 2394, firstname.lastname@example.org
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SOURCE Reputation Maxx