New Study Shows Damaged iPhones Cost Americans $5.9 Billion

SquareTrade Research Reveals High Cost of Increasingly Mobile Consumer Lifestyle

18 Sep, 2012, 14:09 ET from SquareTrade

SAN FRANCISCO, Sept. 18, 2012 /PRNewswire/ -- SquareTrade®, a leading technology protection plan provider, today released a new study showing that damaged iPhones® have cost Americans $5.9 billion since their introduction in 2007. Based on a survey of more than 2,000 iPhone users, the results combined the cost of repairs, replacements and insurance deductibles for cracked, dropped, pummeled, kicked, and water-damaged iPhones. The study also found that in the last 12 months alone, 30% of iPhone users damaged their device.[1]


As iPhones become an increasingly central part of our daily lives, accidental damage is 10 times more common than loss or theft. The study also shows that younger consumers are clumsiest with their iPhones: half of iPhone users under 35 have had an accident.

The top five iPhone accident scenarios according to the study are:

  • Phone dropped from my hand
  • Phone fell into a toilet, sink, hot tub, swimming pool, lake, etc.
  • Phone dropped from a lap
  • Phone knocked off a table
  • Phone drenched by some liquid


"As smart phones continue to improve, they become more tightly integrated into our busy lives leaving them vulnerable to accidents around the clock," commented Ty Shay, CMO at SquareTrade. "We were astonished at how many people drop their phones in the toilet as well as how frequently an innocuous drop from the hand actually killed the device. We look forward to seeing what the new iPhone 5 users report with regard to durability."

SquareTrade's recent study indicates that due to the often-costly expenses associated with repairing damaged iPhones, many consumers often resort to "desperate" measures. For example, 11% of iPhone owners surveyed are currently using a device that is cracked and 6% have taped up their iPhone as a solution.

SquareTrade works with leading online and in-store retailers to offer uniquely customer-friendly warranties to protect thousands of consumer electronics products and appliances including smartphones, tablets, laptops, televisions, video game consoles and digital cameras. SquareTrade consistently receives high rankings for superior customer service and its 5-day service guarantee.

The survey responses for SquareTrade's 2012 Smartphone Accident Survey were collected using the world's largest panel provider, Survey Sampling International. Demographic quotas were used to collect a representative sample of smartphone users. Overall cost estimates were created using survey data and smartphone market size estimates released by comScore in May 2012.

About SquareTrade
Founded in 1999, SquareTrade works with top retailers to offer warranties that make sense with a no-hassle service to protect consumer electronics and appliances. SquareTrade's service is uniquely researchable with millions of customers who have consistently rated SquareTrade's service 5-star reviews. SquareTrade was awarded BizRate's Circle of Excellence for 2010, and is the winner of the 2012 and 2011 Stevie Award for Sales & Customer Service and The 2012 People's Choice Stevie Award. SquareTrade is privately held and headquartered in San Francisco. Recently Bain Capital led a $238 million growth investment in SquareTrade. For more information, go to

SquareTrade is a registered trademark of SquareTrade, Inc.  iPhone is a trademark of Apple, Inc.  Other company and product names may be trademarks of their respective owners.

[1] SquareTrade's 2012 Smartphone Accident Survey

SOURCE SquareTrade