NEW YORK and TAMPA, Fla., April 7, 2016 /PRNewswire/ -- WellCare of New York, a subsidiary of WellCare Health Plans, Inc. (NYSE: WCG), announced today it is among the top plans in providing quality care for Managed Long-Term Care recipients in New York. The WellCare Advocate plan now ranks sixth out of 44 plans based on health care quality, member satisfaction and regulatory compliance measures as determined by the New York State Department of Health Office of Health Insurance Programs.
"WellCare is dedicated to helping our Managed Long-Term Care members, who face many chronic health challenges, achieve and maintain the best health possible," said Elissa Toder, senior director of quality improvement, WellCare of New York. "This ranking reflects our companywide commitment to quality and our top-notch team of care managers, who not only ensure that our members get the services they require but also provide much-needed support to make members feel valued and motivated to improve their health."
Highlights of the recently released state rankings include:
- Care Quality: Members enrolled in the WellCare Advocate plan showed a significant increase in cognition, communication and mood while also showing a decrease in pain intensity and shortness of breath. WellCare also scored high on quality measures such as whether members needed to visit an emergency room recently; suffered a fall that required medical intervention; were lonely or distressed; or received a flu shot.
- Customer Satisfaction: 83 percent of members rated WellCare as good or excellent; 91 percent reported that home health services were on time; 86 percent rated the helpfulness of the plan in assisting them in the management of their illness as good or excellent; 88 percent rated their care manager as good or excellent; and 89 percent rated their home health aide as good or excellent.
- Compliance Scores: WellCare achieved a perfect score in the accurate and timely completion of submitting required data, encounter submissions and financial reports to the state.
"Jumping to sixth out of 44 plans, up from ninth last year, demonstrates our ongoing commitment to ensuring our members get the care and services they need," said John J. Burke, state president, WellCare of New York. "We are one of the largest Managed Long-Term Care plans in New York and we're proud to work with the state, providers and local communities to help our members live better, healthier lives."
To learn more about the WellCare Advocate plan go to www.wellcare.com/newyork.
As of Dec. 31, 2015, WellCare serves approximately 115,000 Medicaid members, 46,000 Medicare Advantage members, 50,000 Medicare Prescription Drug Plan members and 7,500 Managed Long Term Care members in New York.
About WellCare Health Plans, Inc.
Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services, primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, to families, children, seniors and individuals with complex medical needs. The Company serves approximately 3.8 million members nationwide as of Dec. 31, 2015. For more information about WellCare, please visit the Company's website at www.wellcare.com or view the company's videos at https://www.youtube.com/user/WellCareHealthPlan.
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SOURCE WellCare Health Plans, Inc.