News UK needed support in reducing major incidents and maintaining accurate, real-time pictures of how its storage was configured, the relationships among servers and storage volumes, and the services they support. This lack of visibility made it difficult to identify and resolve IT problems and service outages quickly and efficiently.
"Over the past 18 months, and as part of an Enterprise-wide service review and remediation programme, we have been focused on building our configuration and asset management capabilities. Our goal has been to gain increased visibility into the assets that make up our infrastructure and the relationship of those assets to critical services, enabling us to manage the environment more efficiently and effectively," said Paul O'Connell, Head of Enterprise Operations at News UK.
To improve troubleshooting, business impact analysis, and change management planning, News UK partnered with BMC to implement the BMC Discovery, BMC Discovery for Storage, and BMC Atrium Configuration Management Database solutions. BMC's digital service management offerings enabled News UK to improve reliability and performance of systems required for high-speed, on-time publication of content, which is essential to driving newspaper purchases and advertising revenue.
"BMC's digital service management solutions have given us the insight we need and have become the backbone that supports how we manage our infrastructure and deliver high-quality service to the business," O'Connell continued. "As a result, our configuration asset management capability has contributed to a significant reduction in infrastructure-related major incidents and improved service recovery times."
"Managing and maintaining increasing amounts of data is a challenge shared by every organization, however the sheer volume and size of content passing through News UK every day is more unusual," said Neil Greathead, vice president, chief customer office at BMC. "With the breakneck pace of the newsroom and the business-critical need to meet deadlines every day, it's all the more important that IT problems are resolved quickly and changes to infrastructure are well planned and implemented. BMC's digital service awareness solutions help News UK keep the presses rolling and digital content flowing."
For more information visit www.bmc.com.
BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. BMC digital IT transforms 82 percent of the Fortune 500 and serves more than 10,000 customers worldwide.
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