SAP Jam can help businesses through social collaboration rooted in business value, by providing a centralized, cloud-based platform that can help make it easier to find and share information, reduce the time it takes for sales to close deals, improve the speed of onboarding new employees and cut the response time of support organizations.
"Growing evidence points to a road to measuring collaboration success," wrote Art Schoeller, vice president and principal analyst, Forrester, in the March 2016 report "Define Business Value in Collaboration." "Sales, customer service and the supply chain are initial areas where collaboration adds measurable business value. Once organizations achieve success in one or more of these roles, they seek out broad adoption to build on this early success."
The study points to several strategic areas where SAP Jam can add business value, specifically:
Faster access to information and expertise. On average, employees using SAP Jam were 15 percent more efficient at locating information and expertise. The collaboration platform decreased the number of hours per week spent e-mailing, searching for information and awaiting responses.
Reduced costs and time to train and onboard new employees through co-creation of training content and less travel. SAP Jam helped reduce the time and expense to train new employees. It provides a community where new hires can work together on onboarding activities and receive support from experts in other departments. It also enabled organizations to eliminate travel for training by providing a platform to enhance virtual learning opportunities.
A reduction in time to close deals. The average time required to close a deal decreased by 9 percent, shaving off about 10 hours from every deal put together by a team.
A reduction in licenses for redundant or poorly adopted collaboration software. Because individual areas of the organizations studied invested in point-product collaboration tools, the use of SAP Jam reduced the overlap in those licenses by 20 percent.
"It's clear that customers are willing to invest in collaboration technology that can help increase ROI," said Daisy Hernandez, global VP of Product Management, Enterprise Collaboration at SAP. "As our customers look to digitally transform their businesses, we will continue to support them by building meaningful business applications that reflect how people want to work and how customers want to engage."
For more information, visit www.sap.com/jamcollaboration and www.sap.com/jamcommunities.
For more information on SAP, visit the SAP News Center. Follow SAP on Twitter at @sapnews.
Fiona Ashby, +44 (0)7775 011 910, firstname.lastname@example.org, GMT+1
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SOURCE SAP SE