Next Generation of Industry-Leading FICO Customer Management Solution Accelerates Deployment of Analytics
New features in TRIAD 9 Customer Manager help clients more easily and profitably manage customer and account relationships with advanced analytics
SAN JOSE, Calif., Sept. 17, 2013 /PRNewswire/ -- FICO (NYSE: FICO), a leading predictive analytics and decision management software company, today announced the general availability of FICO® TRIAD® Customer Manager 9, the newest version of the industry's leading customer management solution. TRIAD Customer Manager forecasts customer behavior and rapidly turns those insights into successful strategies for generating and automating profitable decisions. The new version is designed to help clients deploy advanced analytics much faster, from weeks to hours, and gain new insights into strategy performance.
TRIAD 9 includes a completely new web-based user interface designed with extensive input from TRIAD clients. TRIAD 9 also includes tighter integration with FICO® Model Builder, a powerful analytics tool, and direct access to FICO® Blaze Advisor®, a leading business rules management system. Clients will be able to rapidly discover and deploy highly predictive analytics models in Model Builder, using data stored in the TRIAD Analytic Datamart, and deploy them immediately through a new closed-loop process, greatly enhancing time-to-value of model development by up to 75 percent, and without the need to involve IT.
The leading solution in financial services customer management since 1986, TRIAD Customer Manager is used to manage 65 percent of the world's credit card accounts and multiple product portfolios for many of the world's leading banks. TRIAD gives financial services providers, including more than half of the world's top 100 banks, a way to manage multi-product relationships at the customer level.
"TRIAD 9 makes the development and deployment of analytic decision strategies easier and faster than ever before," said David Lightfoot, FICO vice president of product management. "Clients now have access to a highly powerful and flexible solution that can be configured to meet the needs for enterprise-wide, multi-line or portfolio-level management, enabling them to surpass the remarkable results they've already achieved with the solution. This is the most significant upgrade of the TRIAD platform in a decade."
"Customer loyalty depends on relevant offers and communications, which in turn demands advanced customer analytics," said CEB TowerGroup research director Craig Focardi. "Organizations are looking to harness advanced analytics to improve staff efficiency and consumer interaction, allowing organizations to not only have accurate information for internal uses, but also provide a better experience to the consumer. Flexibility and speed are the name of the game."
FICO® TRIAD® Customer Manager delivers advanced analytics, unmatched strategy consulting, and sophisticated strategy design tools. Customer-centric companies throughout the financial services, telecommunications and retail industries rely on TRIAD Customer Manager to make the right customer decision at the right time. Version 9 is designed for an easy migration for current users of FICO TRIAD version 8.3 and higher.
FICO (NYSE: FICO) is a leading analytics software company, helping businesses in 80+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. The company's groundbreaking use of Big Data and mathematical algorithms to predict consumer behavior has transformed entire industries. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimize operations and meet strict government regulations. Many of our products reach industry-wide adoption — such as the FICO® Score, the standard measure of consumer credit risk in the United States. FICO solutions leverage open-source standards and cloud computing to maximize flexibility, speed deployment and reduce costs. The company also helps millions of people manage their personal credit health. FICO: Make every decision count™. Learn more at www.fico.com.
Statement Concerning Forward-Looking Information
Except for historical information contained herein, the statements contained in this news release that relate to FICO or its business are forward-looking statements within the meaning of the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including the success of the Company's Decision Management strategy and reengineering plan, the maintenance of its existing relationships and ability to create new relationships with customers and key alliance partners, its ability to continue to develop new and enhanced products and services, its ability to recruit and retain key technical and managerial personnel, competition, regulatory changes applicable to the use of consumer credit and other data, the failure to realize the anticipated benefits of any acquisitions, continuing material adverse developments in global economic conditions, and other risks described from time to time in FICO's SEC reports, including its Annual Report on Form 10-K for the year ended September 30, 2012 and its last quarterly report on Form 10-Q for the period ended June 30, 2013. If any of these risks or uncertainties materializes, FICO's results could differ materially from its expectations. FICO disclaims any intent or obligation to update these forward-looking statements.
FICO, TRIAD, Blaze Advisor and "Make every decision count" are trademarks or registered trademarks of Fair Isaac Corporation in the United States and in other countries.
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