The study is based on responses from 20,000 customers through online interviews conducted from August 2015 through June 2016. Surveys touch on five key areas: price, communications, corporate citizenship, enrollment/renewal and customer service. Nordic Energy received a total score of 686, its highest score since its inclusion in the study, and nearly 60 points above the Illinois average and 40 points above the national average.
"As pricing has become tighter amongst providers the true point of difference is customer service," said Deering. "I believe that our success can be attributed to our emphasis on personal interaction, our centralized customer service department, ongoing industry training and ultimately our people."
The 2016 results represent a jump in ranking from third-to-first year-over-year for Nordic Energy Services, LLC. Nordic Energy scored well in communications, corporate citizenship and enrollment/renewal.
For more on the 2016 J.D. Power study visit: http://www.jdpower.com/press-releases/jd-power-2016-retail-electric-provider-residential-customer-satisfaction-study
Nordic Energy Services, LLC (www.nordicenergy-us.com) is an independently owned, Chicago-based, Alternative Retail Electric Supplier (ARES) and Alternative Gas Supplier (AGS). Nordic Energy supplies natural gas and/or electricity with related services to commercial customers, municipalities and residential customers in Illinois, Pennsylvania, Ohio, Maryland, New York, Massachusetts, New Jersey, and will be serving New Hampshire, Maine and Rhode Island in the near future. For commercial customers, Nordic offers customized risk management, hedging solutions and bill audit services.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/nordic-energy-leads-illinois-in-customer-satisfaction-300312690.html
SOURCE Nordic Energy Services, LLC