NorthWest Direct Marketing Selects Siemens Enterprise Communications for Contact Center Platform OpenScape Contact Center Campaign Director simplifies campaign management, improves resource utilization and poises contact centers for growth
RESTON, Va., April 3, 2012 /PRNewswire/ -- NorthWest Direct Marketing has chosen OpenScape Contact Center Campaign Director from Siemens Enterprise Communications for its direct marketing group, after six months of evaluating contact center platforms. Chosen for its superior outbound predictive dialing, industry-leading algorithms and scalability, OpenScape Contact Center Campaign Director is designed to grow as the NorthWest Direct Marketing operations expand, as well help to improve campaign performance.
"OpenScape Contact Center Campaign Director has long been the benchmark product for outbound predictive dialing," said Timothy Rote, President, NorthWest Direct Marketing. "Not only is its algorithm superior to its competitors', but its robust inbound platform and IVR functionality also meets all of our contact center needs, clearly reflecting Siemens Enterprise Communications' leadership in our industry and making it the clear choice for our company."
"With the requirement to lower operational costs without sacrificing performance, contact centers like those at NorthWest Direct Marketing are implementing OpenScape Contact Center Campaign Director to spearhead agent-assisted and agentless proactive campaigns, designed to get results while keeping costs in check," said Chris Hummel, CMO and President, North America, Siemens Enterprise Communications. "OpenScape Contact Center Campaign Director allows our customers to save money while enjoying a scalable, reliable contact center platform that improves agent utilization and increases business flexibility."
OpenScape Contact Center Campaign Director represents a new generation of outbound contact management solutions with patented predictive dialing, advanced campaign and list management, call tactics and call recording capabilities meant to simplify campaign management. A versatile solution, OpenScape Contact Center Campaign Director is built to be used in all industries, including banking, insurance, government, telecommunications, retail, healthcare and outsourcing for collections, marketing, notifications, sales and others.
About Siemens Enterprise Communications
Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based unified communications and business applications for a seamless collaboration experience. This award-winning "Open Communications" approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company's OpenPath® commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. Jointly owned by The Gores Group and Siemens AG, Siemens Enterprise Communications includes Cycos and Enterasys Networks. For more information about Siemens Enterprise Communications or Enterasys please visit www.siemens-enterprise.com or www.enterasys.com.
Note: Siemens Enterprise Communications & Co K.G. is a trademark licensee of Siemens AG. HiPath, OpenOffice, OpenScape and OpenStage, are registered trademarks of Siemens Enterprise Communications & Co K.G. or its affiliates. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
This release contains forward-looking statements based on beliefs of Siemens' management. The words "anticipate," "believe," "estimate," "forecast," "expect," "intend," "plan," "should," and "project" are used to identify forward-looking statements. Such statements reflect the company's current views with respect to future events and are subject to risks and uncertainties. Many factors could cause the actual results to be materially different, including, among others, changes in general economic and business conditions, changes in currency exchange rates and interest rates, introduction of competing products, lack of acceptance of new products or services and changes in business strategy. Actual results may vary materially from those projected here. Siemens does not intend or assume any obligation to update these forward-looking statements.
SOURCE Siemens Enterprise Communications