VALLETTA, Malta, June 20, 2016 /PRNewswire/ -- OneTwoTrade is committed to having the highest customer satisfaction in online binary options trading. The company has recently expanded the customer service department and implemented a series of policy and technological reforms to make service better, faster, and stronger.
OneTwoTrade, the industry leader in binary option online trading, is also the industry leader in customer satisfaction. The benefits of the company's recent improvements to the customer service department are becoming apparent, and online traders are the ones seeing the gains.
With more service agents available, binary options customer in need of any kind of assistance will find it easier and faster to get back to their online trading. Service is more personalized, with a Client Relations group within the service department dedicated to dealing with every trader individually investing each complaint in-depth to solve the immediate problem as well as institute a preventative solution for future issues.
Social networks have made it easier for binary options traders to reach out to OneTwoTrade when circumstances require. The company maintains an active presence on Facebook, Twitter, and LinkedIn. The main thrust of the social profiles are the daily analyses of the online trading market conditions that will impact everyone in the binary options industry. However, trading clients can, and are encouraged to, leave comments or posts themselves. With the power of social media, current and potential trading clients can disseminate information and debate the policy issues of online trading, and bring the attention of progressive brokers like OneTwoTrade to any complications that arise.
Social media is only one tool that OneTwoTrade has brought to bear on customer satisfaction matters in the binary options brokerage. In-house analytical tools to monitor every agent-client interaction are giving the service department the ability improve every aspect of service, from telephone wait times to the speed of financial transactions. Per Debbie Jones, the company's service manager, by parsing all aspects of the service experience they can create a better online trading experience for every customer.
The investments in human resources and technology have worked well for both the company and the customers. The Client Relations group has been a particular success. The shift to more personalized service has already shown an effect on customer satisfaction, making OneTwoTrade the service leader in the binary options industry.
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