"Ortho takes a very customer-centric approach in supporting the labs we serve across the continuum of care they need to deliver," said Alex Socarrás, executive vice president of Global Commercial Operations at Ortho. "By providing a complete support program that anticipates customers' needs, Ortho helps lab professionals deliver fast, accurate diagnoses and avoid system downtime. This type of support is now more critical than ever, as labs face increasing pressure to deliver more value to the hospitals they serve, often with diminishing staff and resources."
The customer-centric approach behind Ortho Care includes: a team of highly educated field and remote support staff, e-Connectivity™ Technology and the Predictive Technology Center, both of which Ortho uses to predict and prevent issues before they occur; the ValuMetrix® team, which advises customers on lean process engineering and reimagines the lab as a more productive, efficient value driver for the hospital; a robust customer training program and the Knowledge Center, which provides data and information on best practices in lab management.
"Ortho has a long history of supporting the diagnostic professionals who are so vital to our health care system, and Ortho Care is the next step in living that commitment," said Zachary Ballard, vice president of Ortho Care. "Our customers need consistent, predictable performance from their platforms, with maximum uptime. Ortho Care helps them achieve the consistency and predictability they require."
Earlier this year IMV, Ltd., a leader in market research for medical imaging and clinical diagnostic instruments, issued three ServiceTrak™ reports, in which Ortho was ranked #1 in overall service performance by an original equipment manufacturer (OEM) in the in vitro diagnostics industry. The rankings are based on opinions of laboratory professionals working in U.S. hospitals representing more than 3,000 systems. Ortho was rated #1 for overall service performance in all three ServiceTrak industry reports: Integrated Systems, Immunoassay Analyzers and Automated Chemistry Analyzers. In addition to the overall #1 ranking, Ortho was also rated #1 for OEM service engineer performance, overall clinical application specialists and OEM training program.
About Ortho Clinical Diagnostics
Ortho Clinical Diagnostics is a global leader of in vitro diagnostics serving the global clinical laboratory and immunohematology communities. Across hospitals, hospital networks, blood banks, and labs in more than 120 countries, Ortho's high-quality products and services enable health care professionals to make better-informed treatment decisions. For the immunohematology community, Ortho's blood typing products help ensure every patient receives blood that is safe, the right type and the right unit. Ortho brings sophisticated testing technologies, automation, information management and interpretation tools to clinical laboratories around the world to help them run more efficiently and effectively and improve patient care. Ortho's purpose is to improve and save lives with diagnostics, and it does that by reimagining what's possible. This is what has defined Ortho for more than 75 years, and it's what drives Ortho forward. For more information, visit www.orthoclinicaldiagnostics.com.
Ortho Care™ is a trademark of Ortho Clinical Diagnostics.
© Ortho Clinical Diagnostics 2016
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/ortho-clinical-diagnostics-announces-ortho-care-300307226.html
SOURCE Ortho Clinical Diagnostics