Overstock Celebrates Six Consecutive Years in the Top Ten for Customer Service, as Ranked by The National Retail Federation and American Express
SALT LAKE CITY, Nov. 28, 2011 Overstock.com Inc. (NASDAQ: OSTK), today announced that The National Retail Federation and American Express have named Overstock as one of the top ten retailers in the country for the sixth year in a row. The final ranking of those top ten will be revealed at NRF's Annual Retail Industry Luncheon on Tuesday, January 17, 2012, during NRF's 101st Annual Convention and EXPO.
"We are proud to be included in this list for the sixth consecutive year, especially since customer satisfaction is always our first priority," said Overstock.com CEO, Patrick Byrne. "It is gratifying to see the tremendous work of Overstock's Customer Care team being recognized amongst our respected retailer peers. Once again, I am indebted to Stormy Simon, Ralph Mondeaux, and Brian Popelka. We are looking forward to the official rankings in January."
In addition to its inclusion in the Top Ten National Retail Federation/American Express award for Customer Service, Overstock has received numerous other awards. The industry groups Gartner and 1to1 awarded Overstock the #1 in customer service ranking in 2008. Recently, Forbes reported that Overstock was ranked #1 for employee satisfaction in the entire U.S. retail industry, and U.S. News reported that Overstock is the #9th best place to work among all corporations in the United States.
About the Survey
The NRF Foundation/American Express 2011 Customer Service survey was designed to gauge consumer attitudes toward retailers' customer service and to provide a listing of the top customer service retailers. The survey, which polled 9,291 consumers, was conducted by consumer marketing intelligence firm BIGresearch in September 2011. The consumer poll has a margin of error of plus or minus 1.0 percent. Consumers answered the open ended question, "Thinking of all the different retail formats (store, catalog, internet, or home shopping), which retailer delivers the best customer service?" In order to develop a fair comparison, regardless of a retailer's size or geographic coverage, the consumer survey responses were compared to each retailer's 2010 revenues to develop the overall rankings. The survey data and the process for selecting the winners were reviewed by Professor Martin P. Block, Ph.D., of Northwestern University.
Overstock.com is Your Savings Engine offering brand-name products. The company offers its customers an opportunity to shop for bargains conveniently, while offering its suppliers an alternative inventory distribution channel. Overstock.com, headquartered in Salt Lake City, is a publicly traded company listed on the NASDAQ Global Market System and can be found online at http://www.overstock.com and http://www.o.co. Overstock.com regularly posts information about the company and other related matters on its website under the heading "Investor Relations."
Overstock.com® and O.co® and Club O Rewards® are registered trademarks of Overstock.com, Inc. Club O (TM), and Club O Rewards Dollars (TM) and Your Savings Engine(TM) are trademarks of Overstock.com, Inc.
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