WOBURN, Mass., Dec. 8, 2016 /PRNewswire/ -- Parlance, Corp., a leading provider of virtual operator and agent solutions for enterprise call handling, announced today that it has joined the Mitel® Solutions Alliance (MSA) developer partner program, and achieved Mitel-Compatible Test (MCT) certification of Parlance Operator Assistant® with the Mitel MiVoice Business communications platform.
The successful completion of the Mitel-Compatible Test (MCT) certification process on the Mitel MiVoice Business platform allows Mitel customers to implement a Mitel-certified solution to improve the caller experience and reduce call handling costs with Parlance's advanced virtual operator and agent solutions, which gives callers the ability to self-service their call handling requirements.
"We're excited to be invited into the Mitel Solutions Alliance, where our innovative call handling solutions can help Mitel users deliver a great caller experience across their inbound voice channels," says Joseph Maxwell, CEO of Parlance Corporation. "The combination of Mitel and Parlance will allow large enterprises to ensure reliability, consistency, and dependability for the most frequently used communications channel in business today."
"Building and maintaining the right technology relationships to deliver customers high-value integrated solutions is a critical component for success in the business communications marketplace," said David Lowenstein, Director of Business Development for Mitel Solutions Alliance. "Mitel works with best-of-breed companies like Parlance to deliver mobile-first, cloud-based solutions that address the business challenges of our customers."
Parlance Corporation has delivered innovative speech-driven call handling solutions to large enterprises for more than two decades. Our focus on caller success and commitment to performance management has enhanced the caller experience for millions of callers and improved operations for countless organizations. www.parlancecorp.com.
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SOURCE Parlance Corporation