CHARLOTTE, N.C., March 8, 2016 /PRNewswire/ -- Peak 10, Inc., a national IT infrastructure and cloud services provider, today announced that it has once again achieved a high Net Promoter Score (NPS) after surveying its customer base. This year, Peak 10 received a score of 67.4 – the highest ever in the company's history of tracking this metric and a clear indicator of its strong focus on the customer experience.
NPS measures the loyalty that exists between a provider and a business on a 200 point scale that ranges from -100 to +100, with scores over 50 being considered "best in class." A high NPS is often associated with strong and valued relationships that drive improvements such as higher customer retention rates and loyalty. According to an NPS benchmark study conducted by Temkin Group, the technology service industry's average NPS is 31.81.
Peak 10 measures its NPS every year by surveying its customers to understand how likely they are to recommend the company. 2016 marks the sixth consecutive year that Peak 10 has administered an NPS survey to its customers. All six years, Peak 10 has received a consistent "best in class" score over 60.
"Since our inception 16 years ago, our focus has been on our customers," said Jeff Spalding, Chief Operating Officer at Peak 10. "We operate as an extension and as a partner with our clients. As a result, it's no surprise that our NPS score remains industry-leading and consistent year after year."
While Peak 10 has maintained its core focus on customers, it made significant investments and implemented a number of new programs and processes, all in the name of customer service. The company launched a new customer, partner and cloud portal, implemented a customer success program, made online ordering enhancements, and executed technical and service delivery reviews with all customers, among other initiatives. Peak 10's 400+ employees are more focused than ever on delivering high levels of expertise, service and support to the company's customers in the U.S. and abroad.
"In this year's NPS survey, we received an overwhelming amount of positive feedback from customers who enjoy our proactive customer service, are impressed by our data center facilities and growing product portfolio, and appreciate the partner approach we take in doing business," added Spalding. "It's truly rewarding to see all of the efforts and investments that we've made in customer experience pay off, as showcased by a 2-point year-over-year increase in our NPS score."
For more information on Peak 10's customer focus, view the resources below or contact our team.
- Why Customer Engagement Matters at Peak 10
- Putting the "Action" into Customer Satisfaction
- Experiencing Customer Success with Your Cloud Provider
To learn more about why companies select and grow with Peak 10, visit http://www.peak10.com/why-peak-10.
1Temkin Group, "Net Promote Score Benchmark Study, 2015" http://www.temkingroup.com/research-reports/net-promoter-score-benchmark-study-2015/
About Peak 10
Peak 10 provides reliable, tailored data center and network services, cloud and managed services. Its solutions are flexible and designed to scale and adapt to customers' changing business needs, enabling them to lower costs, improve performance and focus internal IT resources on their core competencies. Among its recognitions, Peak 10 holds the Cisco® Cloud Provider Certification with a Cisco Powered Cloud Infrastructure as a Service (IaaS) and Disaster Recovery as a Service (DRaaS) designation. Peak 10 undergoes annual examinations by third party auditors and helps companies meet the compliance requirements of various regulatory and industry standards such as SOC 1, SOC 2, SOC 3, Safe Harbor, HIPAA, PCI DSS, FISMA, ISO 27001 and ITAR. For more information, visit www.peak10.com or the Peak 10 Newsroom for the latest news.
SOURCE Peak 10, Inc.