"Improving customer service is at the heart of each decision we make," said DHS Secretary Ted Dallas. "Since the day CHIP came over to DHS, our staff has been working with stakeholders, advocates, and providers to ensure information on this critical program is available to every Pennsylvanian."
The updated, user-friendly site contains a county coverage map, found under Find CHIP Coverage, that improves the ease with which an individual can find the insurance companies available in their area.
Social media is also predominantly placed so users can find information about other DHS service offerings and benefits.
CHIP is Pennsylvania's program to provide health insurance to uninsured children and teens who are not eligible for or enrolled in Medical Assistance. Nine out of 10 CHIP parents report satisfaction with their child's health plan, and 96 percent received an appointment for check-ups and vaccinations as soon as they wanted.
"There are a lot of reasons kids might not have health insurance - maybe their parents lost a job, don't have health insurance at work or maybe it just costs too much. Whatever the reason, CHIP may be able to help," said Dallas.
To view the updated website (available in both English and Spanish), please visit www.chipcoverspakids.com.
MEDIA CONTACTS: Rachel Kostelac, 717.425.7606
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/pennsylvania-department-of-human-services-launches-improved-chip-website-300318338.html
SOURCE Pennsylvania Department of Human Services