Peoples Gas is 'most improved' brand in customer satisfaction in the J.D. Power 2020 Gas Utility Business Customer Satisfaction study
Peoples Gas jumped 11 spots to 7th overall in the Midwest segment of the study.
CHICAGO, Feb. 3, 2021 /PRNewswire/ -- Peoples Gas is the most improved brand in customer satisfaction among natural gas utilities in the J.D. Power 2020 Gas Utility Business Customer Satisfaction Study. The company earned an overall satisfaction index score of 822 in the Midwest, an improvement of 53 points over its 2019 score.
J.D. Power surveyed more than 9,600 business customers from 60 natural gas utilities across four regions, each serving more than 25,000 business customers. Overall satisfaction was measured across six categories: safety and reliability, billing and payment, corporate citizenship, customer service, price, and communications. Satisfaction was calculated on a 1,000-point scale.
Peoples Gas logged double-digit gains in all categories. The largest improvement in satisfaction came in corporate citizenship. Peoples Gas also made strong gains in its communications score, as the company made efforts to improve outreach to business customers on energy efficiency, safety and other issues.
The Peoples Gas Energy Efficiency Program has helped more than 4,000 business customers make improvements in their facilities and reduce their energy usage. Since the program began nine years ago, customers have received $35 million in incentives and saved more than 29 million therms of natural gas, a carbon dioxide reduction equivalent of taking more than 33,000 cars off the road.
"We are more focused than ever on our commitment to provide customers the safe and reliable service they count on every day to operate their businesses and keep our communities thriving," said Charles Matthews, president and CEO — Peoples Gas. "Even during a pandemic, our employees continued making improvements to better serve our customers."
For more information about the Gas Utility Business Customer Satisfaction Study, visit https://www.jdpower.com/business/utilities/gas-utility-business-customer-satisfaction-study.
About Peoples Gas
Peoples Gas, a subsidiary of WEC Energy Group (NYSE: WEC), is a regulated natural gas delivery company that serves more than 867,000 residential, commercial and industrial customers in the city of Chicago. You can find more information about natural gas safety, energy efficiency and other energy-related topics at peoplesgasdelivery.com. Follow us on Twitter and Facebook @peoplegaschi.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.
SOURCE Peoples Gas
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