WASHINGTON, April 16, 2014 /PRNewswire-USNewswire/ -- Amy Diggett, of the Byrnes Agency, Inc. of Dayville, Connecticut, was named the 2014 PIA National Customer Service Representative (CSR) of the Year. The award was presented March 28, 2014, by the National Association of Professional Insurance Agents (PIA) and sponsored by The Hartford.
"This year's winner exemplifies what a professional CSR means to an Agency," said PIA National Vice President/Treasurer Rob Hansen. "Amy Diggett has that special quality of being able to make a connection with each personal interaction. She is excellent at creating rapport, and people can sense her honesty and sincerity. Amy has a long background in insurance, and she's able to communicate with customers in terms they easily can comprehend. This is a skill that cannot be taught."
The PIA National CSR of the Year Award is given annually to an outstanding agency CSR who works for a PIA member insurance agency. Nominations for this award are made by PIA members. The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way and engaged in community involvement and activities to advance the betterment of the insurance industry.
"The Hartford is proud to be the presenting sponsor of PIA National's CSR of the Year Award for the seventh consecutive year," said Scott Holbrook, division executive for the Mid-Atlantic at The Hartford. "This award recognizes a critical member of any agency's team, and we congratulate Amy Diggett on being this year's recipient. The Hartford remains focused on enhancing our product and service capabilities to be an innovative and dynamic market for our distribution partners and their clients."
Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes and businesses. PIA members are Local Agents Serving Main Street America SM. PIA's web address is www.pianet.com.
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Photo caption: (left to right) PIA National President John G. Lee, Amy Diggett, PIA National Vice President/Treasurer Rob Hansen.
SOURCE National Association of Professional Insurance Agents