WASHINGTON, April 28, 2017 /PRNewswire-USNewswire/ -- Shawn Radke of the Kohlnhofer Agency in Lakeville, Minnesota was named the 2017 PIA National Customer Service Representative (CSR) of the Year. The award was presented April 7, 2017 at a ceremony in Arlington, Virginia, by the National Association of Professional Insurance Agents (PIA) and was sponsored by The Hartford.
The PIA National CSR of the Year award is given annually to an outstanding customer service representative who works for a PIA member insurance agency. Nominations for this award are made by PIA members. The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way and engaged in community involvement and activities to advance the betterment of the insurance industry.
"This year's PIA National CSR of the Year is a consummate professional with a can-do attitude," said PIA National President-elect Tim Russell. "Shawn Radke is a talented individual who is diligent, dependable, caring, hardworking, intelligent, and a team player. He exemplifies what a professional CSR is."
"We value the critical role that customer service plays in agency success and are honored to sponsor this prestigious award for the tenth consecutive year," said Melinda Thompson, head of sales & distribution for The Hartford. "The Hartford congratulates Shawn Radke on his achievement and commitment to helping customers in ways that go beyond the policy."
Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes and businesses. PIA members are Local Agents Serving Main Street America SM. PIA's web address is www.pianet.com.
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SOURCE National Association of Professional Insurance Agents