ATLANTA, July 10, 2013 /PRNewswire/ -- Pindrop Security, the pioneer in phone fraud prevention and call center authentication for banks and enterprise call centers, was rated the highest in a recent survey of top financial institutions. The survey results were included in Aite Group's report titled "Look Who's Talking: Financial Institutions' Contact Centers Under Attack." An Aite Group senior analyst surveyed executives at 19 of the Top 40 U.S. financial institutions in areas including fraud prevention, contact center management, technology, risk management, and compliance.
"As financial institutions strengthen their online controls, fraudsters are increasingly attacking contact centers as the channel of least resistance," said Shirley Inscoe, senior analyst with Aite Group. "In fact, 79% of executives report that account takeover and social engineering represent the majority of their contact center fraud."
Aite Group is an independent research and advisory firm focused on business, technology, and regulatory issues and their impact on the financial services industry. Shirley Inscoe specializes in fraud, data security, anti-money laundering, and compliance issues. She has 30 years of banking experience in enterprise fraud and payments issues. The Aite report is believed to be the first survey of solutions available in the newly emerging market of contact center security solutions.
Pindrop Security provides solutions to verify the identity of phone callers. Pindrop solutions are based on patent-pending Phone Fingerprint™ technology, which analyzes phone call audio signals to identify the caller's location and calling device type and to create a unique fingerprint which can be used to match the caller to other calls they've made, regardless of attempts to mask identity and calling activity. Pindrop's solutions have provided a powerful new tool for financial institutions and other enterprises to detect malicious callers and prevent them from conducting attacks on customer accounts.
"Pindrop Security is dedicated not just to delivering innovative technology but to delivering it in a way that integrates into the complex environments in large banks and other enterprises," said Vijay Balasubramaniyan, cofounder and CEO, "We take great pride in this validation from our customers that our solution is helping them reduce fraud and improve their customers experience."
Shirley Inscoe will be discussing this research in a webcast sponsored by Pindrop Security on August 7th at 2pm eastern time.
About Pindrop Security
Pindrop Security provides solutions to protect enterprise call centers and phone users. Pindrop's solution combines authentication and anti-fraud detection technology to verify legitimate callers while detecting malicious callers. Pindrop's unique Acoustic Fingerprinting™ technology is the first of its kind to analyze and fingerprint individual phone calls, providing the caller's true location and calling device and matching them to Pindrop's CallDNA™ fraud database. Named SC Magazine 2013 Rookie Security Company of the Year, a Gartner "Cool Vendor" in Enterprise Unified Communications and Network Services for 2012 and one of the 10 Most Innovative Companies at the 2012 RSA conference, Pindrop Security's solutions restore enterprises' confidence in the security of phone-based transactions.
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SOURCE Pindrop Security