RED BANK, N.J., July 2, 2012 /PRNewswire/ -- Plymouth Rock Management Company of New Jersey received zero valid complaints in 2011 according to the New Jersey Department of Banking and Insurance (DOBI) 2011 Auto Insurance Consumer Information Report. Plymouth Rock is proud to have the lowest customer to complaint ratio among all NJ car insurers. In 2011, Plymouth Rock insured 507,104 vehicles.
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"Achieving the lowest complaint ratio is a reflection of our focus on delivering the highest level of customer care," says Gerry Wilson, President and CEO of Plymouth Rock Management Company of New Jersey. "We're proud to have accomplished this goal, but our true measure of success lies beyond avoiding complaints. We strive to exceed expectations for our customers at every opportunity."
True to form, Plymouth Rock offers unique services that customers may not expect from an insurance company. One example is Get Home Safe(SM), which is designed to help prevent accidents in the first place. If a policyholder is too tired to drive, had an extra glass of wine at dinner, or just doesn't feel safe driving, Plymouth Rock will pay for cab service.
"If we have saved just one life through Get Home Safe, the program has been well worth it," added Wilson.
DOBI's report measures the number of valid complaints a company receives over the course of a year. Complaints made to the Department of Banking and Insurance are investigated to determine whether or not they are valid. In 2010, Plymouth Rock outperformed most NJ carriers with only one valid complaint.
For more information about Plymouth Rock, please contact them today.
Plymouth Rock Assurance is a marketing name used by a group of separate companies that write and manage property and casualty insurance in multiple states. Insurance in New Jersey is underwritten by High Point Property and Casualty Insurance Company, Teachers Auto Insurance Company of New Jersey, Palisades Safety and Insurance Association, and their affiliates. Each company is financially responsible only for its own insurance products. Actual coverage is subject to the language of the policies as issued by each company. For more information about Plymouth Rock, visit www.PlymouthRockNJ.com.
SOURCE Plymouth Rock
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