Power Home Remodeling Group™ Recognized for Outstanding Customer Service
Company Awarded Two 2012 Stevie Awards for Customer Service
CHESTER, Pa., Feb. 29, 2012 /PRNewswire/ -- Power Home Remodeling Group, the nation's fourth largest home remodeling company, was presented with two Bronze Stevie Awards at the sixth annual Stevie Awards for Sales & Customer Service(SM) gala banquet last night at Caesars Palace in Las Vegas. Power's customer service team was recognized in the categories of Customer Service Management Team of the Year and Contact Center of the Year. The Stevie Awards for Sales & Customer Service are the world's top sales, contact center and customer service awards. More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition.
"From a customer's first contact with a Power representative, until the job is complete — homeowners are treated with complete respect to ensure they have a world-class home improvement experience," said Jeff Kaliner, Power's Founding Partner. "Our customer service team is the lifeblood of our organization and we are proud that the Stevie Awards recognized their phenomenal efforts with this honor."
In an industry often associated with unethical practices, Power holds ethics and integrity in high regard and trains employees to behave as true professionals to differentiate the company. With a consistent A+ rating with the Better Business Bureau, Power's customer service team aims to provide the highest level of customer service and operate as a first class organization at all customer touch points. New employees complete six weeks of rigorous training including a variety of exercises to educate them on every single aspect of Power's business. From site visits to observe customer installs and visits to manufacturing partners to see how products are made, to in-depth product training and live chat tutorials, this period is a thorough course on all aspects of the business to enable the customer service team to resolve any challenges that arise, address customer reviews and deliver customer satisfaction during and post installation.
The Stevie Awards are organizers of the prestigious American Business Awards, International Business Awards, and the Stevie Awards for Women in Business. The awards are judged by leading figures in business and sponsors include several of the top suppliers to sales and customer service professionals.
About Power Home Remodeling Group
Family-owned since 1992, Power Home Remodeling Group is the nation's fourth largest home remodeling company with more than 1,100 employees and $135 million in sales. Headquartered in Chester, Pa., Power provides energy-saving and environmentally friendly exterior remodeling solutions to residents on the East Coast, including Connecticut, Delaware, Georgia, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Virginia, and Washington, DC. An Inc. 5000 company, Power has served more than 50,000 homeowners and is recognized as a home improvement leader by its "Dealer of the Year" award from Window and Door Magazine and the 2011 "Top Workplace" from The Philadelphia Inquirer. For more information please visit PowerHRG.com, or follow the company on Twitter @PowerHRG and Facebook at facebook.com/PowerHRG.
SOURCE Power Home Remodeling Group
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