Preact Adds Exclusive New Automated Workflows to Help SaaS Companies Proactively Reduce Churn and Boost Lifetime Revenue
Update to Leading Customer Success Service Now Empowers Teams to Take the Right Action at the Right Time with Dynamic, Actionable Workflows and Real-time Product Usage Analytics
SAN FRANCISCO, Sept. 18, 2014 /PRNewswire/ -- Preact today launched four new features in its award-winning, customer success service that give SaaS companies unprecedented insights into customer behavior and built-in tools to proactively improve customer health, reduce churn, and maximize revenue.
Preact is the only plug-and-play, self-service solution that tracks real-time product usage data to help customer success teams spot "unhealthy" behavior trends and take the right action at the right time to maximize retention and revenue. With Preact, teams can better understand which activities drive customer success and which don't, automatically adapting to business and product changes in real time using always-on data science.
Companies like Act-On, PropertyBase, RJMetrics, Bitium, and Handshake already use Preact to reduce churn rates by as much as 50 percent and improve productivity up to 25 percent through seamless integration with Salesforce, Zendesk, Marketo, Desk.com, Helpscout, Mixpanel, Segment.io, LinkedIn and other leading cloud-based applications.
"Preact was built on the principle that every user and every account is unique, and there is no single definition of health that applies to every customer," said Preact CEO Michael Geller. "Preact's always-on data science rapidly detects the exact moment a customer relationship begins to head south. We've now empowered Preact users to be proactive and take action faster to save those relationships by easily automating all the steps required to maximize their chance of success."
The new Preact release adds the following features:
- Actionable, automated workflows that define precise steps customer teams should take—and when—to maximize healthy behavior and mitigate unhealthy trends.
- Product usage analytics to help Preact users identify patterns or problem areas to guide feature development, adjust onboarding procedures, and increase user adoption.
- 360-degree customer visibility, including NPS scores, support tickets and other key metrics, to give teams insight to take action.
- A high-level view of customer health by account manager, which enables Preact users to best understand the performance of individual team members.
To find out more about Preact, visit www.preact.com.
About Preact:
Preact is a cloud-based, automatic customer success service that helps subscription software companies maximize customer lifetime value by reducing churn, acquiring new customers and increasing revenue. Preact generates health metrics for each user and account by tracking detailed session-level usage. It uses big data analytics, behavioral science, and machine learning to detect patterns and predict which customers are likely to churn, renew or upgrade. The engine then generates specific recommendations of actions businesses can take in response. Founded in 2012, Preact is based in San Francisco and funded by Trinity Ventures and other leading venture capital firms.
SOURCE Preact
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