Profitect releases Queue Analytics solution
WALTHAM, Mass., March 10, 2014 /PRNewswire/ -- Profitect announced today, at FMI's Asset Protections conference in Jacksonville, FL, that they will be releasing the Queue Analytics solution as part of its Point of Sale module. The Queue Analytics solution integrates the store traffic data with Profitect's predictive analytics. The integration leverages a retailer's investment in traffic conversion solutions, such as i3 International, enabling retailers to identify the appropriate number of tills needed to maximize customer service levels and cashier utilization, while reducing wait times at the checkout.
Queue Analytics looks at the most granular level of information, helping retailers maximize customer traffic flow at the checkout. Retailers will be able to compare daily and weekly activity, and understand store queue times and service levels. Store managers can be immediately notified through multiple communication channels, including SMS messages sent to their mobile device, reducing customer wait time and increasing overall service.
"We're truly excited about the Queue Analytics solution," says Guy Yehiav, CEO of Profitect. "By incorporating traffic data and video, customers will be able to better engage their stores and manage their resources. The combination of pattern analytics, provided by Profitect, and cutting edge digital video technology, provided by i3, automatically identify hidden insights and patterns, helping managers direct staffing resources to the appropriate place, shortening queue length, increasing customer satisfaction, and reducing dropped baskets to zero."
"i3's leading-edge video analytic technology adds a key layer of insight to Profitect's already powerful predictive analytic engine," says Vy Hoang, EVP of i3 International. "The combined technologies provide retailers with profound insight not delivered by any other solution that directly contributes to increasing profitability and cutting costs."
The Profitect software solution uses pattern analytics to identify revenue reducing activities, and integrated task management provides timely, detailed, and guided actions to resolve the issue. Improvements to the top and bottom line are continuously measured, ensuring sustainability across the business.
About i3 International
i3 International Inc. is a leading video solutions manufacturer that has diversified its core product into providing business intelligence, in addition to video surveillance for retailers. Using video surveillance cameras installed in retail stores, i3 collects and analyzes data such as store traffic, traffic distribution, and wait times, which is then combined with other powerful i3 tools such as incident management and site auditing.