ProFlowers Honored with Top Customer Satisfaction Award from J.D. Power and Associates ProFlowers Recognizes Employees for Exemplary Service and Dedication to Their Customers
SAN DIEGO, Dec. 11, 2012 /PRNewswire/ -- ProFlowers®, the online fresh flower retailer, today announced the company has been recognized for achieving the highest ranking for customer satisfaction in the 2012 J.D. Power and Associates Online Flower Retailer Satisfaction Report(SM).
The J.D. Power and Associates report analyzed customer satisfaction with online flower retailers using six main criteria: website/online store, usefulness of information, variety of merchandise, in-stock availability of flowers, online store services and delivery, and competitiveness of pricing.
"ProFlowers is honored to be named the highest in customer satisfaction among online flower retailers by J.D. Power and Associates, and I'd like to thank our dedicated employees who strive to make every customer's experience a great one," said Chris Shimojima, CEO of Provide Commerce, Inc., one of the nation's leading e-commerce companies and the parent company of ProFlowers. "Our goal is to ensure every detail is as perfect as possible in the creation and delivery of the gifts. We are committed to providing outstanding service and quality for both our customers and their gift recipients."
ProFlowers' "Fresh from the Field" guarantee states that all flowers will last at least seven days and all plants will last at least fourteen days, or the customer receives their money back. ProFlowers' flowers are shipped fresh from the growers to the recipient's doorstep. By avoiding extended stays in warehouses, trucks and florists' coolers, the company is able to guarantee the freshest flowers available. If for any reason a customer is not satisfied with the freshness of the flowers they ordered, ProFlowers will replace the bouquet or refund the customer's money. More than 40 million bouquets have been delivered to date by ProFlowers.
ProFlowers, a Provide Commerce brand, launched in 1998 to sell and deliver fresh cut flowers for everyday and special occasions such as Valentine's Day, Easter, Mother's Day, birthday and anniversary events, through its website, www.ProFlowers.com. The company's platform combines an online storefront, proprietary supply chain management technology and established supplier relationships to create a market platform that bypasses traditional floral supply chains of wholesalers, distributors and retailers.
About Provide Commerce®
Provide Commerce is a leading online provider of high quality gifts backed by superior customer service. The Provide Commerce family of brands offers fresh flowers, fruit and sweets from ProFlowers® at www.ProFlowers.com, ProPlants® at www.ProPlants.com, Cherry Moon Farms® at www.CherryMoonFarms.com and Shari's Berries® at www.Berries.com. Provide Commerce's also offers unique gifts and personalized products from RedEnvelope® at www.RedEnvelope.com, and Personal Creations® at www.PersonalCreations.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and rating, car insurance, health insurance, cellphone ratings and more, please visit jdpower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.