Protravel International's Human App Proactively Rerouted Travelers before Winter Storm Jonas Hit East Coast

Comprised of 1,000 Travel Agents and Employees, Protravel's Human App Rebooks Clients, Providing Peace-of-Mind throughout Winter Storm Jonas Travel Disruptions

04 Feb, 2016, 13:13 ET from Protravel International

NEW YORK, Feb. 4, 2016 /PRNewswire/ -- As thousands of flights were canceled during January's Winter Storm Jonas, leaving an untold number of travelers fending for themselves, those who booked their travel through Protravel International benefited from its award-winning "Human App" – the live network of nearly 1,000 travel agents and employees – that helped them reach their destinations with minimal issues. Even before airlines began canceling flights, Protravel's Human App went to work, informing its clients about the situation, educating them about all possible options, and ultimately changing their travel arrangements to get them where they needed to be safe and satisfied. Protravel's Human App is the most proactive and reliable application of real-live talent travelers can find in this technology-driven world.

"I'm tremendously proud of all of our agents and employees, who have proven once again that there is only one 'App' you can fully rely on when the storm hits: Protravel's Human App, our expert travel agent advisors," said Patrick Fragale, President of Protravel International. "As soon as it became clear that Winter Storm Jonas would disrupt the plans of so many of our valued clients, our agents were providing them options. Further calibrated with Protravel's unparalleled internal support system, which continuously offers updates and alerts that may impact travel, our Human App agents have the resources they need to save the day for travelers in need."

Protravel agent Stewart (Stu) Lieberman's client Jeff H. and his wife were impressed by the seamless services Lieberman provided as their original flights were canceled due to Jonas.

"On Friday, we received an email from the airline informing us that our Sunday flight home was canceled due to the impending snow storm. My wife and I looked at each other with dread, fearing we wouldn't get home for days. But before we could even think about what to do, my cell phone rang and Stu told us we were rebooked on a flight for the following day (Monday) as all Sunday flights to the New York area were canceled," continued Jeff H. "He astonished us with his lightning speed proactive approach."

Not only did Lieberman rebook his clients' flights and confirm an extra night at the resort for them, but he also determined the solution before his clients were even aware of the looming threat. Lieberman's assistance serves as one of countless examples of the superior services only Protravel's Human App can provide. 

Jeff H. and his wife were fascinated: "In the age of self-service air and vacation planning, having a travel agent like Stu keeping an eye on us as we travel is a service that is very much appreciated. With Stu on the job, we quickly returned to enjoying the beach only to watch the other hotel guests, one by one, go into a state of panic as they learned their flights were canceled.  My wife and I just smiled and enjoyed the sun commenting to each other: 'Thank God for Stu.'"

"While the storm raged on the East Coast, one has to remember that this could also possibly impact travelers nationwide, even globally," said Roseann Iovine, Protravel's branch manager in San Diego, who noted that the day before the storm began, she and her West Coast team instructed potentially impacted clients with plans for rerouting and rebooking. "We worked with the airlines to help rebook our clients to their satisfaction and appreciation. As Protravel, we are a well-connected team going above and beyond for all of our clients," Iovine stated.

As the storm hit the East Coast, Rob Rosenbluth, one of Protravel's New York-based agents, was focused on a group of 30 traveling from New York to Palm Springs, another group of six going to Cincinnati, and five individual Europe-bound travelers. With the determined help of his associate, David Rappel, Rosenbluth worked throughout the weekend and succeeded in getting all of their clients rebooked, scheduled, and out to their destinations.

The Human App excels in finding a solution for travelers who might otherwise just give up. An example is Steven Silverman, another New York-based Protravel agent, who rescheduled three Brussels-bound clients on a train from Washington D.C. to Newark after flights were canceled out of Dulles Airport. Silverman was able secure seats on a flight from Newark on the same day, while countless travelers were stuck at Dulles as it shut down.

"Protravel's Human App is the finest tool a traveler can use. Be it unforeseen circumstances such as bad weather, civil unrest or simply an unusual request, our Protravel agents are always there for our clients and won't rest until they've returned home safely," said Fragale.

Let Protravel's Human App work for you by calling 800-227-1059. With an award-winning reputation, Protravel International is a recognized leader in corporate and luxury travel. Protravel was founded in 1984 and is headquartered in New York City. With annual sales reaching close to $1 billion last year, it has grown into 20 locations throughout the United States and the United Kingdom, plus a network of hosted agents throughout the U.S.

Contact: 

Hanna Hupfeld


646-747-9741


Hanna.Hupfeld@protravelinc.com

 

SOURCE Protravel International



RELATED LINKS

http://www.protravelinc.com