FAIRMONT, W.Va., Oct. 4, 2013 /PRNewswire/ -- The Public Service Commission of West Virginia will host a series of public comment hearings later this month as part of its general investigation into the meter reading, billing and customer service practices of Mon Power and Potomac Edison.
The public comment hearings are set for:
- Oct. 23, Shepherd University, Frank Center, 260 University Drive, Shepherdstown, WV, at 5:30 p.m.
- Oct. 24, Shepherd University, Frank Center, 260 University Drive, Shepherdstown, WV, at 9:30 a.m.
- Oct. 24, West Chester Village, Stafford Room, 1825 Locust Avenue, Fairmont, WV, at 5:30 p.m.
- Oct. 25, West Chester Village, Stafford Room, 1825 Locust Avenue, Fairmont, WV, at 9:30 a.m.
In addition to receiving comments from customers, the companies will make a presentation at each hearing about the meter-reading and billing issues, as well as steps that have been taken to help prevent recurrences of issues. Company representatives also will be available after each hearing to speak individually with customers who have questions about their electric bill.
Mon Power and Potomac Edison customers with questions about their bills are encouraged to call the Customer Contact Center at 1-800-686-0022 and 1-800-686-0011 respectively. Customer service representatives will help customers understand their bills and assist those who could have difficulty paying their bills to set up a payment plan.
Mon Power and Potomac Edison are FirstEnergy electric distribution companies. Mon Power serves about 385,000 customers in north central areas of the state, and Potomac Edison serves about 132,000 customers in the state's Eastern Panhandle. Follow Mon Power on Twitter @MonPowerWV. Follow Potomac Edison on Twitter @PotomacEdison.
FirstEnergy (NYSE: FE) is a diversified energy company dedicated to safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Maryland, Ohio, Pennsylvania, New Jersey, New York and West Virginia. Its generation subsidiaries control more than 20,000 megawatts of capacity from a diversified mix of scrubbed coal, non-emitting nuclear, natural gas, hydro, pumped-storage hydro and other renewables. Follow FirstEnergy on Twitter @FirstEnergyCorp.
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