SILICON SLOPES and SALT LAKE CITY, Utah, March 30, 2017 /PRNewswire/ -- Qualtrics, the leader in experience management software, was awarded the Temkin Group's fifth annual Customer Experience Vendor Excellence (CxVE) Award. The award recognizes organizations that provide products and services that help companies improve the customer experience they deliver.
"Given that client references are such an integral part of the evaluation, we are especially honored to win this award. At Qualtrics, we get an amazing view of the problems our 8,500 customers are working to solve. That's why we developed the world's first experience management (XM) platform," said Ryan Smith, co-founder and CEO of Qualtrics. "Similar to how Salesforce and Workday have defined the evolving CRM and HRM categories, Qualtrics has created the experience management (XM) category."
From Under Armour and JetBlue to Disney and Microsoft, Qualtrics helps the world's largest and best brands create and deliver powerful experiences across the four foundational areas of business: customer, employee, product and brand. Qualtrics' XM Platform helps organizations collect feedback at every meaningful touchpoint of the customer and employee experience. The platform automatically analyzes these touchpoints, helping organizations uncover key business drivers, predict future customer needs, and retain customers and employees for life.
Qualtrics' XM Platform provides human-factor data—the beliefs, emotions, and sentiments that tell companies why things are happening, not just what is happening. The predictive intelligence layer within the platform allows companies to not only respond to the experiences they have delivered in the past, but also predict how changes will influence customer experiences in the future.
"Congratulations to Qualtrics who stood out among a strong group of nominees," states Bruce Temkin, Managing Partner of Temkin Group. "The company showcased great results in helping clients become more customer-centric, and it explains why Qualtrics has been able to grow so quickly in the CX space."
The award nominations are judged based on a company's capabilities, results, and client case studies. The awards were judged by an independent panel of industry experts and scoring included feedback from current clients.
For more information about the winners and the CxE Awards, visit the Customer Experience Matters® blog, at ExperienceMatters.blog.
Qualtrics is a rapidly growing software-as-a-service company and the leader in experience management. More than 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. Our solutions make it easy to measure, prioritize, and optimize the experiences organizations provide across the four foundations of business: customer, product, employee and brand experiences. To learn more, and for a free account, please visit www.qualtrics.com.
About Temkin Group
Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. Temkin Group combines customer experience thought leadership with a deep understanding of the dynamics of organizations to help accelerate results. Rather than layering on cosmetic changes, Temkin Group helps companies embed practices within their culture by building four critical competencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness.
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