"Holiday is prime for discovering the extent to which Amazon has shrunk the remaining share of the consumer's wallet, that all other retailers have to fight over," said Stefan Weitz, Chief Product and Strategy Officer at Radial. "It's a reminder that the rise in consumer demand is surpassed only by the risk of retailers failing against Amazon. Time is running out: retailers need to seriously consider how they offer customers choice, convenience and control. And it means more than just front-end aesthetics. It's about having adequate back-end muscle to deliver a truly world-class customer experience at scale – post-checkout – for the holidays and beyond."
Retailers Bolstering Operations for Holiday 2016
With the National Retail Federation forecasting increased consumer spending over last year's holiday season for both online and in-store sales, forward-minded retailers are taking action to assemble the right resources for capitalizing on the coming spike in demand.
"We're tripling our size to equip our clients with the breadth and depth of resources that are required for supporting the exponential uptick in seasonal order volume," said Robyn Jordan, Senior Director of North American Operations at Radial. "The holidays have the power to make or break retailers. By delivering seamless shopping experiences, we ensure our clients are able to focus on doing what they do best – pleasing their customers and keeping them coming back for more."
Radial's technology, fulfillment, freight and customer care solutions enable retailers to execute orders from purchase to delivery in the most efficient ways possible – especially during the busiest time of year. Here are just a few of the benefits Radial delivers:
- The necessary infrastructure for taking orders from anywhere, safely processing payments, and tailoring fulfillment, delivery and return options to the customer's preference.
- The ability to scale and accelerate retailers' operations so they can delight customers throughout the entire order lifecycle, and do it all more profitability.
- A reduction in the costs of delivering high-order volumes to customers, and expedited transit times from fulfillment centers to doorsteps.
- Customer care and support to ensure buyer satisfaction, encouraging repeat visits and purchases instead of competitive switches.
Radial operates 26 distribution centers and six call centers in the United States, Canada and Europe, and employs more than 7,000 people globally. Over the next few months, Radial will add more than 20,000 additional workers in locations that include Eau Claire, Wisconsin; Louisville, Kentucky; Memphis, Tennessee; Groveport, Ohio; Mississauga, Ontario; Manchester, United Kingdom; and Halle, Germany, to help retailers deliver on demand this holiday season. To learn more about job openings, visit www.radial.com/jobs.
Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial's technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud, payments, and tax systems and personalized customer care services.
Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimizes how, when and where orders go from desire to delivery. Learn how we work with you at www.radial.com.
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