Randstad Companies Make the 2013 Best of Staffing™ Client and Talent Lists Winning service quality scores are more than double industry average, indicating widening gap between industry leaders and laggards
BOSTON, Feb. 13, 2013 /PRNewswire/ -- Randstad US, Professionals announced today that three of its specialized staffing verticals have individually been named to Inavero's 2013 Best of Staffing™ lists of award winners. Presented in partnership with CareerBuilder, the fourth annual Best of Staffing lists provide the only statistically valid, objective, service quality benchmarks in the industry and reveal which staffing agencies are delivering exceptional service to their clients and the permanent and temporary employees for whom they find jobs. This year's lists highlight a growing divide among the industry's leaders and laggards, and identifies Randstad US as one of the best staffing agencies for companies and job candidates to call when they are in need.
"We are thrilled to have several of our professional businesses recognized by both Best of Staffing lists again this year," said Dan Foley, President of Randstad US, Professionals. "These rankings are a true reflection of the dedication to best-in-class service that our internal employees share, which allows us to deliver the highest quality experience for customers and candidates alike."
Less than one percent of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best of Staffing lists truly stand out for their service quality. The winning Randstad verticals received average satisfaction ratings of 9 or 10 out of 10 from 69 percent of their permanent and temporary employees, significantly higher than the industry's average of 48 percent. They additionally received satisfaction ratings of 9 or 10 out of 10 from 72 percent of their clients, significantly higher than the industry's average of 39 percent.
"Few things are more important to companies than the employees you hire," said Inavero Founder and CEO, Eric Gregg. "The same holds true for candidates on their quest for employment. Staffing agencies have proven to successfully connect companies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country**, yet so many companies and job candidates don't take advantage of this expertise and resource. Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need."
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
**Bureau of Labor Statistics
Randstad is a $22.5 billion global provider of HR services and the second largest staffing organization in the world. From temporary staffing to permanent placement to inhouse, professionals, search & selection, and HR Solutions, Randstad holds top positions around the world and has approximately 31,100 corporate employees working from its nearly 4,700 branches and inhouse locations in 40 countries. Founded in 1960 and headquartered in Diemen, the Netherlands, Randstad Holding nv is listed on the NYSE Euronext Amsterdam.
Learn more at www.randstad.com.
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero's team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association's exclusive research partner.
Inavero's Best of Staffing™ is the nation's only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). The Best of Staffing winner lists are a central place that businesses and talent go to find the best staffing agencies to call when they are in need.