GURGAON, India, July 9, 2012 /PRNewswire/ --
Omaxe Ropes in Ameyo as Technology Provider to Power Their Customer Interactions
Ameyo becomes the technology of choice for delivering high-value customer experience at Omaxe. The company was looking for a solution to enhance their customer satisfaction and their customer reach program. They also wanted to have a centralized platform for data and activities. As a leading real estate company and diversified infrastructure conglomerate, the real estate giants were looking for expansion and automation in their business processes. Due to the blended blueprints of the requirement, the solution had to be easily scalable and capable of regurgitating data and records on a historical and real time environment.
Anubhav Chaturvedi, Head of Customer Interface Group at Omaxe Ltd elaborates: "We were looking for a dynamic and robust technology platform that would primarily increase our customer reach. It would also have to automate the entire process so that we could improve employee efficiency. This would need timely data logging and categorising of calls on predetermined parameters as required by our process."
After evaluating various other business aspects, which included scalability and ease of integration, the real estate giant zeroed in on Ameyo, the multi-award-winning solution from Drishti.
Adding further, Chaturvedi said, "Ameyo enabled us to improve our sales strategy to deliver significant increase in our business productivity. The key advantage was the solution's capability of automation and information management. Above all, it was a flexible and responsive tool according to our business needs."
The firm now benefits from the IVR and voiceblast features of the solution which provides agent-less interaction for customers of Omaxe. Internal functions such as marketing, payment confirmation and payment reminder documentation are also serviced by the Ameyo solution.
Ameyo is built on SOA and MDA based solution architecture and leveraging this enterprise can easily enable process automations and real time customisations. Ameyo is feature-rich in contact center software equipped with high-end features and capabilities, which empowers enterprises to effectively manage their business resources and enhance productivity.
About Omaxe :
Omaxe is one of the leading real estate companies and a diversified infrastructure conglomerate. Having spread its footprints in 12 states across 39 cities in India, it has already delivered more than 140 projects. The genesis of the company goes back to 1989 when first generation entrepreneur and civil engineer Mr. Rohtas Goel founded Omaxe Builders Private Limited to undertake construction and contracting business. In 2001, the company made inroads into the evolving real estate sector and in 2006, rechristened itself as Omaxe Ltd. In 2007, the company got listed on Indian bourses (BSE and NSE). For more information, visit www.omaxe.com
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation enterprises, empowering them to dynamically manage their business processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe. For more information, visit www.drishti-soft.com
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SOURCE Drishti - Soft Solutions Pvt Ltd