COLORADO SPRINGS, Colo., Feb. 1, 2016 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, today announced the organizations that recently received HDI Support Center Certification – awards given quarterly recognizing a support center's commitment to excellence, efficiency, and service quality. More information about HDI Support Center Certification can be found here: www.thinkhdi.com/certification/support-center-certification.aspx.
The certification is based on the HDI Support Center Standard, an internationally recognized standard developed by the HDI International Certification Standards Committee. The committee consists of more than twenty-five practitioners and experts from around the world. The certification program conforms to existing international quality standards such as the European Foundation for Quality Management (EFQM). The organizations that earned certification this quarter are:
- Canadian Revenue Agency
- Greenberg Trauig
- SABIC – Global Service Desk
"HDI Support Center Certification provides esteemed recognition and a competitive advantage for organizations whose support centers have joined an elite, world-class community," says Rick Joslin, HDI's executive director of certification and training. "By fostering an environment dedicated to development and productivity, the process leading to certification improves operational efficiencies and effectiveness, which ultimately leads to increased customer satisfaction and retention."
These HDI Certified Support Centers underwent extensive audits conducted by HDI Certified Auditors who evaluated their maturity in eight core areas: Leadership, Strategy and Policy, Staff Management, Resources, Process and Procedure, Employee Satisfaction, Customer Satisfaction, and Performance Results.
To learn more and begin the certification process for your support center, visit: www.thinkhdi.com/certification/support-center-certification.aspx.
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. HDI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit ubmamericas.com.