"At Rehmann, one of our core values is 'Be obsessed with client success,'" said Rehmann CEO Randy Rupp. "Our associates realize that while providing effective solutions is integral to delivering on this promise, going above and beyond to exceed client expectations is equally important."
Rehmann's "Best of Accounting Award" survey results were based on client ratings of associates' responsiveness and understanding of client needs, as well as how proactively they work. Clients also assessed the quality and value of the Firm's services.
"Consistently delivering world-class service isn't easy," said Rehmann Director of Client Experience Mitch Reno. "Every day, our associates work to do their best for our clients. Our high ranking demonstrates that these efforts have been successful and reflects our commitment to continually improving overall client satisfaction."
Rehmann is a fully integrated financial services firm of CPAs and consultants, wealth advisors and corporate investigators dedicated to providing clients proactive ideas and solutions to help them prosper professionally and personally. The firm offers a cross-functional team approach that gives clients direct access to a professional in any available service. Rehmann is ranked as the 30th largest firm in the United States, with nearly 800 associates located in Michigan, Ohio and Florida. Rehmann is an independent member of Nexia International, offering clients a global approach. Online at rehmann.com.
Rooted in service quality research for business service firms, Inavero's proprietary online surveying software leverages the Net Promoter® Score methodology to measure client satisfaction. Inavero partners with business service firms in more than 15 countries to measure client satisfaction, improve retention, capture testimonials, and increase new business.
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