- The focus of the next phase of automation is on delivering omnichannel communication, wherein the customer can communicate through a channel of their choice with the information they share via one channel, before being carried over to the next channel.
- Contact centers have realized that retaining a customer is as important as growing revenues in an organization; they are therefore keen to deploy speech analytics to improve their customer service as well as enhance the compliance and security measures in contact centers.
Current Analysis' Vertical Focus Report - Retail Banking: Trends in contact center automation depicts the business challenges faced by the retail banking sector in the contact center automation domain along with the recent demand side and supply side trends in this functional area. The report outlines the evolution of the retail bank's contact center automation domain and identifies the key opportunity areas for the ICT vendors. This report also presents Current Analysis' view of the revenue opportunities in contact center automation banking domain through to 2019, highlighting the market size and growth by geography.
In particular, it provides an in-depth analysis of the following:
- The latest trends impacting the retail bank contact center automation market.
- The market trends (both supply-side and demand-side) that will facilitate the growth of the retail banking contact center automation market.
- The technology evolution of the market and vendor opportunities
- The market inhibitors that may hinder the pervasive adoption of contact center automation among retail banks.
- The primary findings from Current Analysis' view of revenue opportunities in the retail banking contact center automation market through to 2019, highlighting the market size and growth by regions.
- An identification of banks' IT budget allocation and IT priorities relating to contact center automation.
Reasons To Buy
- Understand the retail banks landscape, the recent trends, and inhibitors shaping the retail banking contact center automation market.
- Comprehend the retail banking contact center automation market evolution.
- Enhance your market segmentation by analyzing the revenue opportunity forecasts figure in the retail banking contact center automation market from 2015 to 2019, across geographies.
- Comprehend retail banks' IT budget allocation and prioritization of top IT projects in 2015
- Understand how retail banking contact center automation market opportunities are set to change in the market in near future.
Read the full report: http://www.reportlinker.com/p04256070-summary/view-report.html
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