RF Technologies Announces Revised Service Agreements Customized services and support to maximize security solutions
BROOKFIELD, Wis., Feb. 19, 2014 /PRNewswire/ -- RF Technologies®, a leading provider of RFID healthcare safety and security solutions, has announced revised service level agreements for Code Alert® Senior Living Solutions and Safe Place® Patient Safety Solutions, allowing customers to maximize their safety and security.
RF Technologies' refreshed service level agreements allow customers to protect their investment and increase the longevity of their Code Alert or Safe Place system. They offer three levels of protection plans to meet customer's specific system and service needs:
Basic: base-level package with functional inspection service and discounted parts and labor
Extended: best for facilities with in-house maintenance staff with full parts coverage and discounted labor
Complete: complete suite of services with full parts and labor coverage
Plans are available in one-to-five-year packages. All plans come with RF Technologies' after-hours Level 2 technical phone support, available 24/7/365.
One of the new services included with each plan is proactive Remote Monitoring Services (RMS) achieved through a secure, high-speed Virtual Provider Network (VPN) connection to RF Technologies' own Network Operation Center (NOC). This advanced technology service assists in identifying and correcting system issues before they affect the overall performance of the Code Alert or Safe Place system.
"Our customizable plans and expert services means our customers can have confidence knowing their system will achieve their security, safety, performance, and budget goals," said Paul Larson, vice president of service.
The Code Alert solutions include Wandering Management and Wireless Call. Safe Place solutions include Infant & Pediatric Security; Wandering Management and Wireless Staff Assist. All solutions are used to protect residents in senior living communities and hospital facilities, respectively.
RF Technologies will showcase Safe Place solutions at upcoming national trade shows: Assoc. of Women's Health, Obstetric and Neonatal Nurses (AWHONN) from Feb. 28-Mar 1 and Planning, Design & Construction - American Society for Healthcare Engineering (PDC-ASHE) in booth 1001 from Mar.16-19. The shows are in Anaheim, Calif. and Orlando, Fla., respectively.
About RF Technologies
RF Technologies is a leading provider of safety and security solutions for the healthcare, hospitality, and education markets, leveraging radio frequency identification (RFID) and PinPoint® real-time locating system (RTLS) technologies. The RF Technologies brand family includes Code Alert®, Help Alert®, Safe Place®, Sensatec® and ExacTrack®. With more than 10,000 installations, it was the first in the industry to offer remote monitoring, RF consulting, 24/7 technical support by internal staff specialists, and a nationwide service team. Learn more at www.rft.com.
SOURCE RF Technologies