Right at Home Named Endorsed National Provider for In-Home Care by Home Care Pulse

The home care industry's leading market research firm recognizes Right at Home's excellence in customer satisfaction and quality assurance

15 Mar, 2016, 08:14 ET from Right at Home

OMAHA, Neb., March 15, 2016 /PRNewswire/ -- Right at Home, a leading international in-home care franchise system, announced today that it has been named an Endorsed National Provider for 2016 by Home Care Pulse. As the leading satisfaction research and quality assurance firm specializing in private duty home care, Home Care Pulse interviews a portion of in-home care clients and caregivers monthly, providing companies with detailed, unbiased feedback. The designation recognizes leading home care companies for their commitment to provide the highest-quality care to clients.

Based on client and caregiver satisfaction scores gathered by Home Care Pulse, Right at Home is now ranked among a small handful of the top home care services across the country that have proven an ability to offer the highest-quality care to clients and an exceptional working environment to employees.

"We are excited to celebrate this accomplishment with our franchise owners," said Mike Flair, Vice President of Franchise Business Solutions for Right at Home. "Right at Home is investing significant resources into this program that we believe will provide both the corporate office and our local franchisees with actionable data to improve the quality of care for our clients and improve the working experience for our caregivers. The outcomes of this program reinforce our mission – to improve the quality of life for those we serve."

In addition to the Endorsed National Provider accolade for the brand, several Right at Home local franchise locations were recognized with one or more of Home Care Pulse's Best of Home Care Awards. There are four Right at Home locations that received the Provider of Choice Award, eight Right at Home locations that received the Employer of Choice Award and 13 Right at Home locations that received both Provider of Choice and Employer of Choice. One location was honored with both awards plus the Leader in Excellence Award.

Provider of Choice Award Winners

  • John Kindred, Indianapolis, IN
  • Sharon and Steve Morris, Bellingham, WA
  • George and Jan Strickland, Central Orange County, CA
  • Kristen Carlson, Galveston, TX
  • Jimmy and Valerie Cadenhead, Hot Springs Village, AR
  • Marc and Tina Gray, La Jolla, CA
  • Vernon Atwood, Northwest Orange County, CA
  • Kristi Benning, Omaha, NE
  • Allison and Dave Aidinovich, Orland Park, IL
  • Dan and Elaine Fox, Rancho Mirage, CA
  • Carol and Robert Brohmer, Sonoma and Napa County, CA
  • Kirsten Pahde; Peggy Langdon, St. Charles, MO
  • Tim Petlin, West Los Angeles, CA
  • Mark and Nicole Ross, East Atlanta, GA
  • Bill and Terry Youngblood, Gainesville, FL
  • Elaine and Mark Wimbush, Reno, NV
  • Frank Barton, Salt Lake City, UT
  • Lance and Tami Brangham, Fresno, CA

Employer of Choice Award Winners

  • John Kindred, Indianapolis, IN
  • Sharon and Steve Morris, Bellingham, WA
  • George and Jan Strickland, Central Orange County, CA
  • Kristen Carlson, Galveston, TX
  • Jimmy and Valerie Cadenhead, Hot Springs Village, AR
  • Marc and Tina Gray, La Jolla, CA
  • Vernon Atwood, Northwest Orange County, CA
  • Kristi Benning, Omaha, NE
  • Allison and Dave Aidinovich, Orland Park, IL
  • Dan and Elaine Fox, Rancho Mirage, CA
  • Carol and Robert Brohmer, Sonoma and Napa County, CA
  • Kirsten Pahde; Peggy Langdon, St. Charles, MO
  • Tim Petlin, West Los Angeles, CA
  • Lance and Tami Brangham, Fresno, CA
  • Heather Lantry; Patrick and Susan Igo, Chicago, IL
  • Matt and Rachel Field, North Suburban Chicago, IL
  • Tom Arnold, Raleigh, NC
  • Dan and Jill Parker, Sacramento, CA
  • Lourdes Simons, San Fernando Valley, CA
  • Brooke Fredericks, Southern Oregon
  • Barbara Madison, St. Louis, MO
  • Brian Turner; Melanie Lamar Hancock, Washington, DC

Leader in Excellence Award Winner

  • John Kindred, Indianapolis, IN

Right at Home's award-winning providers have contracted with Home Care Pulse to gather feedback from clients and caregivers via live phone interviews each month. Because Home Care Pulse is an independent third-party company, it is able to collect honest and unbiased feedback. These award-winning home care providers have received the highest satisfaction scores in areas such as professionalism, compassion of caregivers, training, and client/caregiver compatibility.

"It is with great pleasure that we name Right at Home a 2016 Home Care Pulse Endorsed National Provider," said Aaron Marcum, Founder and CEO of Home Care Pulse. "This achievement demonstrates Right at Home's long-term commitment to providing quality care to its thousands of clients. I have thoroughly been impressed with the Right at Home team through our Satisfaction Management Program. The brand has raised the bar on quality of care for the industry. I congratulate the entire Right at Home team for becoming a Home Care Pulse Endorsed National Provider, further demonstrating its long-standing commitment to excellence."  

To learn more about Right at Home, visit About Right at Home at http://www.rightathome.net.

To learn more about franchise opportunities with Right at Home, visit http://www.rightathomefranchise.com.

ABOUT RIGHT AT HOME:
Founded in 1995, Right at Home offers in-home companionship and personal care and assistance to seniors and disabled adults who want to continue to live independently. Local Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff, each of whom is thoroughly screened, trained, and bonded/insured prior to entering a client's home. Right at Home's global office is based in Omaha, Nebraska, with more than 500 franchise locations in the U.S. and seven other countries. For more information on Right at Home, visit About Right at Home at http://www.rightathome.net/about-us or read the Right at Home franchising blog at http://www.rightathomefranchise.com/blog/. To learn more about franchising opportunities, please visit http://www.rightathomefranchise.com/.

ABOUT HOME CARE PULSE:
Home Care Pulse is the industry's leading firm in performance benchmarking and quality satisfaction management and serves hundreds of home care businesses across North America. They are the industry's top resource for education, business development, certification, and proof of quality, including the prestigious Best of Home Care® awards. Visit www.homecarepulse.com to learn more about our VANTAGE program, or visit benchmarking.homecarepulse.com to learn about the Private Duty Benchmarking Study, the home care industry's largest and most comprehensive annual study, featuring benchmarks on finance, sales, marketing, operations, and more.

Lauren Kaminski
No Limit Agency
312-526-3996
lauren@nolimitagency.com 

SOURCE Right at Home



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