AUSTIN, Texas, August 3, 2012 /PRNewswire/ -- Facility Solutions Group (FSG), one of the nation's leading Lighting/Electrical/Energy Corporations, announced today the promotion of Ronnelle Bienenstein to Call Center Manager over the FSG Energy Call Center located in Hutto, Texas.
The Energy Call Center, handles hundreds of calls a day related to proactively monitoring thousands of sites using FSG's Enterprise Energy Management system for national accounts. Incoming calls are answered by system and mechanical experts that troubleshoot problems for clients and/or field technicians across North America and Puerto Rico.
The Call Center has doubled in size this year and with the anticipated demand of new clients, will double again in 2013. Patrick Davis, FSG Energy Division Director said, "Ronnelle's experience with all aspects of FSG Energy's system and past experience as a property manager with Alliance Property Management, helps her uniquely understand customer service needs. She was the clear choice to manage the call center". Hank Smith, Operations Manager for FSG Energy said, "Ronnelle is extremely qualified and to handle the responsibilities of the Call Center Manager position. She has a real passion for customer support."
Facility Solutions Group (FSG) – Started in 1982, headquartered in Austin, Texas. FSG has 6 divisions, 39 branches, 4 regional DCs, and 1890 employees serving all 50 states, Canada, and Puerto Rico. FSG is privately held with revenues approaching $400MM.
FSG Energy combines open standard products from top manufacturers to provide adaptive Enterprise Energy Management solutions that are web-based enabling you to measure, control, manage, report, and procure energy assets providing visibility to your portfolio.
Corporate Website: www.fsgi.com 1-512-835-6120
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SOURCE Facility Solutions Group