Rovia Travel: Customer Experience Satisfaction Exceeds Expectations
PLANO, Texas, Dec. 20, 2011 /PRNewswire/ -- Following a comprehensive two-month study to measure customer experience satisfaction levels with the Rovia online travel booking engine and customer support, Rovia President Mike Putman announced today that customer satisfaction tops 99 percent. Putman stated, "No company is without problems now and then, especially in the turbulent travel industry, but we feel that this is an extraordinary statistic. We are proud of our leading-edge technology and customer support teams across the world." Putman went on to state that, "Although statistics are not publicly available for many competitors, it can be said that Rovia's performance is considered one of the best in the industry."
The supporting data was collected from September to November 2011, and based on surveys following customer support calls, customer emails and online customer chat sessions, during the two-month period.
In an effort to continue to improve the customer experience, Rovia dedicated a high volume of its revenue to develop an end-consumer Global Distribution System (GDS) booking engine website technology. Launched in January 2009, the Rovia website technology offers an advantage over any other dot-com host-agency or meta-search website, due to Rovia's unique ability to integrate the three major GDS systems, direct vendor feeds and contracted rates. Many Internet websites offer only one GDS or redirect to other vendors. For more complex bookings, customers can receive quotes for group tours or any other travel request via live chat or by completing an on-line quote request form.
Rovia, LLC, is a 27-year-old travel company based in Plano, Texas, with fulfillment and customer care offices in South Carolina. Formed by merging two well-respected travel companies, Rovia combines more than 50 years in the travel industry with the best of traditional travel agencies, including service, online booking technology and host-agency opportunity.