WATERFORD, Wis., Feb. 27, 2017 /PRNewswire/ -- Runzheimer, a business vehicle technology and solutions provider, won silver for Customer Service Department of the Year and silver for Contact Center of the Year, which was announced at the 11th Annual Stevie Awards Gala.
More than 2,300 nominations from organizations of all sizes and industries were evaluated in this year's competition. Stevie finalists in the customer service department and contact center categories are organizations with an outstanding customer service performance and industry-leading philosophy.
Runzheimer was chosen for its accomplishments in providing Runzheimer customers with top-quality service.
"Our philosophy at Runzheimer is 'more than mileage capture,' and our Customer Care team always goes above-and-beyond for Runzheimer customers," said Senior Vice President of Product Management and Operations at Runzheimer Heidi Skatrud. "This recognition demonstrates our dedication, not only to our customers, but to the personal growth of our employees and the organization as a whole."
In the last year, Runzheimer's Customer Care team has handled more than 200,000 inquiries from customers via call, e-mail or chat. The team uses state-of-the-art contact center technology and has a first call resolution (FCR) rate of 95 percent, a level commensurate with world class contact centers. Besides using state-of-the-art technology, the people and their development is at the center of everything. Layer in a culture that reinforces the value of helping others and the recipe is complete. There are no time limits getting in the way of customer interactions nor scripts that distract an agent from serving the customer.
"The employees on Runzheimer's Customer Care team are some of the most dedicated and hard-working individuals I've ever encountered, and this recognition for their commitment to providing top-notch customer service is well-deserved," said Skatrud. "I have no doubt they will continue with their success in the customer service arena, offering Runzheimer customers much more than just mileage capture."
Finalists were determined by the average scores of 77 professionals worldwide, acting as preliminary judges. Entries were considered in 61 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year. Gold, Silver and Bronze Stevie winners were determined by seven specialized judging committees.
For information about Runzheimer Customer Care, please visit https://www.runzheimer.com/customer-service.
Runzheimer, a business vehicle technology and solutions provider, is the recognized leader in mobile workforce management. We help organizations increase agility, reduce costs, and improve satisfaction through fair, accurate and defensible™ reimbursement programs. Our solutions deliver an effortless experience for employees while providing data, visibility and actionable intelligence for managers and executives. We understand the mobile workforce is driven by data. Our technologies integrate with your big data tools—building on and enhancing the systems you have in place today.
It is our mission to offer mobile technology and solutions that connect people, companies and their vehicles to drive superior productivity and valuable business intelligence. We work with our customers to ensure their needs are always met, and we remain dedicated to surpassing their expectations.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/runzheimer-wins-2017-stevie-awards-for-sales--customer-service-300413983.html