Ryan Wins 2012 International Service Excellence Customer Charter Award; Recognized as a Top Client Service Company for the Third Consecutive Year.
DALLAS, Feb. 6, 2013 /PRNewswire/ -- Ryan, a leading global tax services firm with the largest indirect tax practice in North America, today announced that the Firm was selected as the only global recipient of this year's prestigious 2012 International Service Excellence Customer Charter Award. Sponsored by the Customer Service Institute of America (CSIA) and the International Council of Customer Service Organisations (ICCSO), this exclusive award is reserved for organizations that publicly post and meaningfully measure and demonstrate their unwavering commitment to clients. For an organization to win this award, it must be unmistakable that its customer charter is a constitution and guiding truth for achieving superior client service and continuous improvement. Ryan posts its Client Service Principles on the Firm's website and then continuously measures client satisfaction with ongoing, real-time surveys to turn those Client Service Principles into meaningful results. This is the third consecutive year that Ryan has been awarded International Service Excellence recognition.
"We often do not have a winner in the Customer Charter category because it is a component that many organizations are missing," said Christine Churchill, Executive Director, Customer Service Institute of America. "We selected Ryan for this prestigious category award as a result of their Client Service Principles, an externally posted policy of 19 specific principles that are embedded into Ryan's employee culture to ensure the highest level of client service professionally possible."
"Although there are many factors that have contributed to our success, by far the most critical is our single-minded focus on client service," said G. Brint Ryan, Chairman and CEO of Ryan. "Our Firm is proud to be recognized for its Client Service Principles that guide every aspect of our business to ensure superior client service and results."
In 2012, Ryan also became the first company to ever achieve the prestigious International Customer Service Standard (ICSS) Gold Certification from the Customer Service Institute of America (CSIA). This exclusive, three-year certification is the result of an extensive review of Ryan's client service and quality management processes, and independently validates a new international standard of client service excellence set by the Firm.
Ryan is an award-winning global tax services firm, with the largest indirect tax practice in North America and the sixth largest corporate tax practice in the United States. Headquartered in Dallas, Texas, the Firm provides a comprehensive range of state, local, federal, and international tax advisory and consulting services on a multi-jurisdictional basis, including audit defense, tax recovery, credits and incentives, tax process improvement and automation, tax appeals, tax compliance, and strategic planning. Ryan is a two-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan's multi-disciplinary team of more than 1,600 professionals and associates serves over 6,500 clients in 40 countries, including many of the world's most prominent Global 5000 companies. More information about Ryan can be found at www.ryan.com.
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