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      Salesforce.com Announces Fiscal Second Quarter Results

      Company Announces Record Revenue of $394 Million, an Increase of 25% Year-Over-Year

      -- Raises FY11 Revenue Guidance to $1.595 Billion to $1.6 Billion

      -- Operating Cash Flow of $76M, up 66% Year-Over-Year

      -- Deferred Revenue of $683 million, up 24% Year-Over-Year

      -- 5,100 Net New Customers in Quarter

      -- Total Customers at 82,400, up 30% Year-Over-Year

      salesforce.com, inc.

      News provided by

      salesforce.com, inc.

      Aug 19, 2010, 04:23 ET

      Share this article

      Share this article


      SAN FRANCISCO, Aug. 19 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced results for its fiscal second quarter ended July 31, 2010.

      (Logo: http://photos.prnewswire.com/prnh/20050216/SFW105LOGO)

      (Logo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO)

      "We're delighted today to raise our full fiscal year 2011 revenue guidance to a range of $1.595 billion to $1.6 billion," said Marc Benioff, chairman and CEO, salesforce.com. "Our accelerating revenue growth in the second quarter, combined with an excellent quarter of new business worldwide, gives us confidence to raise our guidance to this exciting new milestone."

      Salesforce.com delivered the following results for the second quarter:




      Revenue: Total Q2 revenue was $394 million, an increase of 25% on a year-over-year basis. Subscription and support revenues were $369 million, an increase of 26% on a year-over-year basis. Professional services and other revenues were $25 million, an increase of 12% on a year-over-year basis.




      Earnings per Share: Q2 GAAP diluted earnings per share decreased 35% year-over-year to $0.11, and non-GAAP diluted earnings per share was flat year-over-year at $0.29. The company's non-GAAP results exclude the effects of $27 million in stock-based compensation expense, approximately $5 million in amortization of purchased intangibles, and $6 million in non-cash interest expense related to the company's convertible senior notes. All EPS calculations are based on 134 million diluted shares outstanding during the quarter.




      Customers: Net paying customers rose approximately 5,100 during the quarter, approximately 4,600 via organic growth and another 500 as a result of the company's acquisition of Jigsaw Data Corporation during the quarter. The number of total net paying customers at the end of the fiscal second quarter was approximately 82,400. Since July 31, 2009, the company has added approximately 19,200 net paying customers, an increase of roughly 30%.




      Cash: Cash from operations for the fiscal second quarter was approximately $76 million, up 66% year-over-year. Total cash, cash equivalents and marketable securities finished the quarter at roughly $1.9 billion, an increase of approximately $829 million from the prior year including approximately $500 million in net proceeds from the company's convertible senior note financing in January 2010.




      Deferred Revenue: Deferred revenue on the balance sheet as of July 31, 2010 was $683 million, an increase of 24% on a year-over-year basis.



      As of August 19, 2010, salesforce.com is initiating guidance for its third quarter, fiscal year 2011. For its fiscal year 2011, the company is updating the guidance provided on May 20, 2010.




      Q3 FY11 Guidance: Revenue for the company's third quarter is projected to be in the range of approximately $408 million to approximately $410 million.




      GAAP diluted EPS is expected to be in the range of approximately $0.14 to approximately $0.15, while non-GAAP diluted EPS in Q3 is expected to be in the range of approximately $0.30 to approximately $0.31. The company's non-GAAP EPS estimate excludes the effects of stock-based compensation expense, expected to be approximately $27 million, amortization of purchased intangibles related to acquisitions, expected to be approximately $5 million and non-cash interest expense related to the convertible senior notes, expected to be approximately $6 million. EPS estimates assume a GAAP tax rate of 41%, and a non-GAAP tax rate of 38%. All EPS estimates assume an average diluted share count of approximately 137 million shares.




      Full Year FY11 Guidance: The company is raising its full fiscal year 2011 revenue from the guidance previously provided on May 20, 2010.  Revenue for the company's full fiscal year 2011 is projected to be in the range of approximately $1.595 billion to approximately $1.6 billion.




      For the company's full fiscal year 2011, diluted GAAP EPS is expected to be in the range of approximately $0.43 to approximately $0.45, while diluted non-GAAP EPS is expected to be in the range of approximately $1.15 to approximately $1.17. The non-GAAP estimate excludes the effects of stock-based compensation expense, expected to be approximately $117 million, amortization of purchased intangibles related to acquisitions, expected to be approximately $18 million, and non-cash interest expense related to the convertible senior notes, expected to be approximately $23 million. EPS estimates assume a GAAP tax rate of 41%, and a non-GAAP tax rate of 38%. All EPS estimates assume an average diluted share count of approximately 136 million shares.



      The following is a reconciliation of the GAAP diluted EPS to non-GAAP diluted EPS guidance for the third quarter and full fiscal year:




      Fiscal 2011



      Q3

      FY2011






      GAAP diluted EPS Range

      $0.14-$0.15

      $0.43-$0.45


      Plus




      Amortization of purchased intangibles

      0.04

      0.15


      Stock-based expense

      0.20

      0.85


      Amortization of debt discount

      0.04

      0.17


      Less




      Income tax effect of certain Non-GAAP items

      (0.12)

      (0.45)


      Non-GAAP diluted EPS

      $0.30-$0.31

      $1.15-$1.17










      Shares used in computing diluted net income per share (millions)

      137

      136



      Quarterly Conference Call

      Salesforce.com will host a conference call to discuss its second quarter fiscal year 2011 results at 2:00 p.m. Pacific Time today. A live audio webcast of the conference call, together with detailed financial information, can be accessed through the company's Investor Relations Web site at http://www.salesforce.com/investor. In addition, an archive of the webcast can be accessed through the same link. Participants who choose to call in to the conference call can do so by dialing domestically 866-901-SFDC or 866-901-7332 and internationally at +1 706-902-1764. A replay will be available at 800-642-1687 or +1 706-645-9291, passcode 91722955, until midnight (Eastern Time) September 10, 2010.

      About salesforce.com

      Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications (http://www.salesforce.com/crm) have revolutionized the way companies collaborate and communicate with their customers, including:

      • The Sales Cloud, for sales force automation and contact management
      • The Service Cloud, for customer service and support solutions
      • Chatter, for social collaboration
      • The Force.com platform, for custom application development
      • The AppExchange, the world's leading marketplace for enterprise cloud computing applications

      Salesforce.com offers the fastest path to customer success with cloud computing. As of July 31, 2010, salesforce.com manages customer information for approximately 82,400 customers including Allianz Commercial, Dell, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.

      Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

      Non-GAAP Financial Measures: This press release includes information about non-GAAP earnings per share and non-GAAP tax rates (collectively the "non-GAAP financial measures"). Non-GAAP earnings estimates exclude the impact of the following non-cash items: stock-based compensation, amortization of purchased intangibles, and the amortization of debt discount on the company's convertible senior notes, as well as the tax consequences associated with these items. The purpose of the non-GAAP tax rate is to quantify the excluded tax consequences of the excluded expense items. These non-GAAP estimates are not measurements of financial performance prepared in accordance with U.S. generally accepted accounting principles. The method used to produce non-GAAP financial measures is not computed according to GAAP and may differ from the methods used by other companies. Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with the company's consolidated financial statements prepared in accordance with GAAP.

      The primary purpose of these non-GAAP measures is to provide supplemental information that may prove useful to investors who wish to consider the impact of certain non-cash items on the company's operating performance. Non-cash stock-based compensation, amortization of acquisition-related intangible assets, and the amortization of debt discount on the company's convertible notes are being excluded from the company's FY11 financial results because the decisions which gave rise to these expenses were not made to increase revenue in a particular period, but were made for the company's long-term benefit over multiple periods. While strategic decisions, such as those to issue stock-based compensation, acquire a company, or issue convertible senior notes, are made to further the company's long-term strategic objectives and do impact the company's income statement under GAAP measures, these items affect multiple periods and management is not able to change or affect these items within any particular period. As such, supplementing GAAP disclosure with non-GAAP disclosure using the non-GAAP measures provides management with an additional view of operational performance by excluding expenses that are not directly related to performance in any particular period, and management uses both GAAP and non-GAAP measures when planning, monitoring, and evaluating the company's performance.

      In addition, the majority of the company's industry peers report non-GAAP operating results that exclude certain non-cash or non-recurring items. Management believes that the provision of supplemental non-GAAP information will enable a more complete comparison of the company's relative performance.

      Specifically, management is excluding the following items from its non-GAAP EPS for Q2 and its estimated non-GAAP estimates for Q3 and FY2011:

      • Stock-Based Expenses: The company's compensation strategy is to use stock-based compensation to attract and retain key employees and executives. It is principally aimed at aligning their interests with those of our stockholders and at long-term employee retention, rather than to motivate or reward operational performance for any particular period. Thus, stock-based compensation expense varies for reasons that are generally unrelated to operational decisions and performance in any particular period.
      • Amortization of Purchased Intangibles: The company views amortization of acquisition-related intangible assets, such as the amortization of an acquired company's research and development efforts, customer lists and customer relationships, as items arising from pre-acquisition activities. These are costs that are determined at the time of an acquisition. While it is continually viewed for impairment, amortization of the cost is a static expense, one that is typically not affected by operations during any particular period.
      • Amortization of Debt Discount: Under GAAP, certain convertible debt instruments that may be settled in cash (or other assets) on conversion are required to be separately accounted for as liability (debt) and equity (conversion option) components of the instrument in a manner that reflects the issuer's non-convertible debt borrowing rate. Accordingly, for GAAP purposes we are required to recognize imputed interest expense on the company's $575 million of 0.75% convertible subordinated notes that were issued in a private placement in January 2010. The imputed interest is at a rate of approximately 5.9%. The difference between the imputed interest expense and the coupon interest expense is excluded from management's assessment of the company's operating performance because management believes that this is not indicative of ongoing operating performance and because it is a non-cash expense. Management believes that the exclusion of the non-cash interest expense provides investors an enhanced view of the company's operational performance.
      • Income Tax Effects: The company's estimated non-GAAP effective tax rate is lower than the estimated GAAP effective tax rate due to the exclusion of the expense items described above.

      "Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements about expected GAAP revenue and GAAP and non-GAAP earnings per share for the third fiscal quarter of 2011 and the full fiscal year, the company's expected tax rates, stock-based compensation expenses, amortization expenses, and shares outstanding and references to unreleased services and features. The achievement or success of the matters covered by such forward-looking statements involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the company's results could differ materially from the results expressed or implied by the forward-looking statements we make.

      The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in the company's financial and operating results; rate of growth and anticipated revenue run rate; errors, interruptions or delays in the company's service or the company's Web hosting; breaches of the company's security measures; the financial impact of any future acquisitions; the nature of the company's business model; the company's ability to continue to release, and gain customer acceptance of, new and improved versions of the company's service; successful customer deployment and utilization of the company's existing and future services; changes in the company's sales cycle; competition; various financial aspects of the company's subscription model; unexpected increases in attrition or decreases in new business; the emerging markets in which we operate; unique aspects of entering or expanding in international markets, the company's ability to hire, retain and motivate employees and manage the company's growth; changes in the company's customer base; technological developments; regulatory developments; litigation related to intellectual property and other matters, and any related claims, negotiations and settlements; unanticipated changes in the company's effective tax rate; fluctuations in the number of shares we have outstanding and the price of such shares; foreign currency exchange rates; interest rates; and, general developments in the economy, financial markets, and credit markets.

      Further information on these and other factors that could affect the company's financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including the company's Form 10-Q that will be filed for the quarter ended July 31, 2010 and our Form 10-K filed for the fiscal year ended January 31, 2010. These documents are available on the SEC Filings section of the Investor Information section of the company's website at www.salesforce.com/investor.

      Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

      Copyright (c) 2010 salesforce.com, inc. All rights reserved. Salesforce and the "no software" logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.

      salesforce.com, inc.

      Condensed Consolidated Statements of Operations

      (in thousands, except per share data)


      (Unaudited)




















      Three Months Ended July 31,


      Six Months Ended July 31,




      2010


      2009


      2010


      2009











      Revenues:









      Subscription and support

      $368,951


      $293,440


      $719,663


      $575,208


      Professional services and other

      25,421


      22,621


      51,522


      45,777



      Total revenues

      394,372


      316,061


      771,185


      620,985











      Cost of revenues (1):









      Subscription and support

      48,981


      38,971


      93,038


      75,999


      Professional services and other

      28,809


      23,525


      56,333


      48,297



      Total cost of revenues

      77,790


      62,496


      149,371


      124,296











      Gross profit

      316,582


      253,565


      621,814


      496,689











      Operating expenses (1):









      Research and development

      42,930


      31,103


      83,052


      62,687


      Marketing and sales

      182,401


      146,214


      358,268


      284,481


      General and administrative

      61,569


      46,759


      117,762


      89,909



      Total operating expenses

      286,900


      224,076


      559,082


      437,077











      Income from operations

      29,682


      29,489


      62,732


      59,612











      Investment income

      8,735


      7,747


      16,610


      12,277

      Interest expense

      (7,185)


      (293)


      (14,245)


      (501)

      Other expense

      (1,765)


      (1,072)


      (3,738)


      (701)











      Income before provision for income taxes and noncontrolling interest

      29,467


      35,871


      61,359


      70,687











      Provision for income taxes

      (12,884)


      (14,030)


      (24,900)


      (29,853)











      Consolidated net income

      16,583


      21,841


      36,459


      40,834











      Less: Net income attributable to noncontrolling interest

      (1,839)


      (643)


      (3,970)


      (1,200)











      Net income attributable to salesforce.com

      $14,744


      $21,198


      $32,489


      $39,634











      Basic net income per share attributable to salesforce.com common shareholders

      $0.11


      $0.17


      $0.25


      $0.32











      Diluted net income per share attributable to salesforce.com common shareholders

      $0.11


      $0.17


      $0.24


      $0.31











      Shares used in computing basic net income per share

      129,462


      123,846


      128,747


      123,526











      Shares used in computing diluted net income per share

      134,176


      126,566


      133,437


      125,894





















      (1) Amounts include stock-based expenses, as follows:










      Cost of revenues

      $    3,186


      $    3,171


      $    6,260


      $    6,327



      Research and development

      4,041


      2,950


      8,143


      6,034



      Marketing and sales

      12,317


      9,317


      24,527


      19,259



      General and administrative

      7,071


      5,439


      14,153


      10,920



      salesforce.com, inc.

      Condensed Consolidated Statements of Operations














      As a percentage of total revenues:








      (Unaudited)

















      Three Months Ended July 31,


      Six Months Ended July 31,




      2010


      2009


      2010


      2009

      Revenues:









      Subscription and support

      94%


      93%


      93%


      93%


      Professional services and other

      6


      7


      7


      7



      Total revenues

      100


      100


      100


      100











      Cost of revenues:









      Subscription and support

      13


      12


      12


      12


      Professional services and other

      7


      8


      7


      8



      Total cost of revenues

      20


      20


      19


      20











      Gross profit

      80


      80


      81


      80











      Operating expenses:









      Research and development

      11


      10


      11


      10


      Marketing and sales

      46


      46


      47


      46


      General and administrative

      16


      15


      15


      14



      Total operating expenses

      73


      71


      73


      70











      Income from operations

      7


      9


      8


      10











      Investment income

      2


      2


      2


      2

      Interest expense

      (2)


      0


      (2)


      0

      Other expense

      0


      0


      0


      (1)











      Income before provision for income taxes and noncontrolling interest

      7


      11


      8


      11











      Provision for income taxes

      (3)


      (4)


      (3)


      (5)











      Consolidated net income

      4


      7


      5


      6











      Less: Net income attributable to noncontrolling interest

      0


      0


      (1)


      0











      Net income attributable to salesforce.com

      4%


      7%


      4%


      6%































      Stock-based expenses as a percentage of total revenues, as follows:










      Cost of revenues

      1%


      1%


      1%


      1%



      Research and development

      1


      1


      1


      1



      Marketing and sales

      3


      3


      3


      3



      General and administrative

      2


      2


      2


      2



      salesforce.com, inc.

      Condensed Consolidated Balance Sheets

      (in thousands)













      July 31,



      January 31,





      2010



      2010





      (unaudited)












      Assets







      Current assets:








      Cash and cash equivalents

      $409,925



      $1,011,306


      Short-term marketable securities

      332,342



      230,659


      Accounts receivable, net


      228,550



      320,956


      Deferred commissions


      47,093



      47,388


      Deferred income taxes


      44,088



      40,116


      Prepaid expenses and other current assets

      50,138



      55,734









      Total current assets


      1,112,136



      1,706,159









      Marketable securities, noncurrent

      1,116,661



      485,083

      Fixed assets, net


      100,946



      89,711

      Deferred commissions, noncurrent

      30,396



      28,140

      Deferred income taxes, noncurrent

      36,255



      27,579

      Capitalized software, net


      64,186



      34,809

      Goodwill



      184,539



      48,955

      Other assets, net


      53,357



      39,765









      Total assets



      $2,698,476



      $2,460,201









      Liabilities and stockholders' equity





      Current liabilities:







      Accounts payable


      $20,745



      $14,791


      Accrued expenses and other current liabilities

      236,034



      194,738


      Income taxes payable


      8,890



      8,424


      Deferred revenue


      662,897



      690,177









      Total current liabilities


      928,566



      908,130









      0.75% Convertible senior notes due 2015, net

      461,182



      450,198

      Income taxes payable, noncurrent

      18,474



      17,551

      Long-term lease liabilities and other

      14,577



      13,485

      Deferred revenue, noncurrent

      20,122



      14,171

      Total liabilities



      1,442,921



      1,403,535









      salesforce.com stockholders' equity:






      Common stock


      130



      127


      Additional paid-in capital


      1,093,591



      938,544


      Accumulated other comprehensive gain (loss)

      7,855



      (1,430)


      Retained earnings


      139,050



      106,561











      Total stockholders' equity controlling interest

      1,240,626



      1,043,802









      Total stockholders' equity noncontrolling interest

      14,929



      12,864









      Total stockholders' equity


      1,255,555



      1,056,666









      Total liabilities and stockholders' equity

      $2,698,476



      $2,460,201



      salesforce.com, inc.

      Condensed Consolidated Statements of Cash Flows

      (in thousands)



      (Unaudited)



















      Three Months Ended July 31,


      Six Months Ended July 31,





      2010


      2009


      2010


      2009

      Operating activities:









      Consolidated net income


      $16,583


      $21,841


      $36,459


      $40,834

      Adjustments to reconcile net income to net








      cash provided by operating activities:









      Depreciation and amortization

      17,793


      12,144


      32,298


      24,289


      Amortization of debt discount

      5,533


      0


      10,984


      0


      Amortization of deferred commissions

      18,106


      15,315


      37,595


      30,261


      Expenses related to stock-based awards

      26,615


      20,877


      53,083


      42,540


      Excess tax benefits from employee stock plans

      (22,902)


      (15,687)


      (32,190)


      (25,135)


      Changes in assets and liabilities:










      Accounts receivable, net

      (41,413)


      (22,816)


      97,538


      97,870



      Deferred commissions

      (20,248)


      (14,136)


      (39,556)


      (25,005)



      Prepaid expenses and other current assets

      181


      1,308


      10,120


      (1,819)



      Other assets

      (2,703)


      2,683


      (4,142)


      (118)



      Accounts payable

      5,583


      (2,368)


      3,925


      (2,990)



      Accrued expenses and other current liabilities

      57,378


      27,057


      37,394


      8,120



      Deferred revenue

      15,590


      (363)


      (24,229)


      (45,016)

























      Net cash provided by operating activities

      76,096


      45,855


      219,279


      143,831












      Investing activities:









      Purchase of subsidiary stock

      0


      0


      (1,273)


      0

      Business combinations, net of cash acquired

      (151,503)


      0


      (151,503)


      0

      Investments in privately-held companies

      (2,000)


      (700)


      (2,500)


      (700)

      Changes in marketable securities

      (234,030)


      (138,393)


      (729,973)


      (381,031)

      Capital expenditures


      (27,831)


      (18,628)


      (39,521)


      (32,056)

























      Net cash used in investing activities

      (415,364)


      (157,721)


      (924,770)


      (413,787)












      Financing activities:









      Proceeds from the exercise of stock options

      34,127


      5,139


      71,643


      14,307

      Excess tax benefits from employee stock plans

      22,902


      15,687


      32,190


      25,135

      Principal payments on capital lease obligations

      (2,123)


      (2,258)


      (4,041)


      (3,506)

























      Net cash provided by financing activities

      54,906


      18,568


      99,792


      35,936












      Effect of exchange rate changes

      3,493


      (2,238)


      4,318


      (3,645)












      Net decrease in cash and








      cash equivalents


      (280,869)


      (95,536)


      (601,381)


      (237,665)












      Cash and cash equivalents, beginning of period

      690,794


      341,705


      1,011,306


      483,834












      Cash and cash equivalents, end of period

      $409,925


      $246,169


      $409,925


      $246,169























      Supplemental cash flow disclosure:








      Cash paid (received) during the period for:










      Interest


      2,351


      285


      2,566


      492



      Income taxes, net of tax refunds

      723


      16,791


      (4,790)


      21,074



      salesforce.com, inc.

      Additional Metrics


      (Unaudited)
































      Jul 31,


      Apr 30,



      Jan 31,


      Oct 31,


      Jul 31,


      Apr 30,




      2010


      2010



      2010


      2009


      2009


      2009
















      Full Time Equivalent Headcount


      4,447


      4,106



      3,969


      3,814


      3,653


      3,607































      Financial data (in thousands):















      Cash, cash equivalents and marketable















        securities


      $1,858,928


      $1,901,548



      $1,727,048


      $1,070,092


      $1,030,406


      $983,824


      Deferred revenue, current and noncurrent

      $683,019


      $664,529



      $704,348


      $545,435


      $549,010


      $549,373













































      Three Months Ended July 31,



      Six Months Ended July 31,





      2010


      2009



      2010


      2009


      Revenues by geography (in thousands):












      Americas


      $274,669


      $226,008



      $533,953


      $446,658



      Europe


      65,545


      55,992



      132,387


      107,594



      Asia Pacific


      54,158


      34,061



      104,845


      66,733

















      $394,372


      $316,061



      $771,185


      $620,985














      As a percentage of total revenues:























      Revenues by geography:












      Americas


      70

      %

      72

      %


      69

      %

      72

      %


      Europe


      17


      18



      17


      17



      Asia Pacific


      13


      10



      14


      11

















      100

      %

      100

      %


      100

      %

      100

      %



      SUPPLEMENTAL REVENUE ANALYSIS (1)




      Three Months Ended


      Three Months Ended




      July 31, 2010


      April 30, 2010





      Revenue constant currency growth rates (as compared to the comparable quarter a year ago)











      Americas


      22%


      18%


      Europe


      30%


      24%


      Asia Pacific


      53%


      50%


      Total revenue growth


      26%


      22%







      (1)  We present constant currency information to provide a framework for assessing how our underlying business performed excluding the effect of foreign currency rate fluctuations. To present this information, current and comparative prior period results for entities reporting in currencies other than United States dollars are converted in to United States dollars at the exchange rates in effect at the end of each quarter for  growth rate calculations presented rather than the actual exchange rates in effect during that period.



      Supplemental Cash flow information












      Free cash flow analysis, a non-GAAP measure







      (amounts in thousands)


































      Three Months Ended July 31,



      Six Months Ended July 31,




      2010


      2009



      2010


      2009



      Operating Cash flow

      $ 76,096


      $ 45,855



      $ 219,279


      $ 143,831



      GAAP Net cash provided by operating activities











      Less:











      Capital expenditures

      (27,831)


      (18,628)



      (39,521)


      (32,056)



      Free cash flow

      $ 48,265


      $ 27,227



      $ 179,758


      $ 111,775



      salesforce.com, inc.

      GAAP RESULTS RECONCILED TO NON-GAAP RESULTS

      The following table reflects selected salesforce.com GAAP results reconciled to non-GAAP results

      (amounts in thousands, except per share data)


      (unaudited)



















      Three Months Ended
      July 31,


      Six  Months Ended
      July 31,












      2010


      2009


      2010


      2009


      Gross Profit









      GAAP gross profit

      $ 316,582


      $ 253,565


      $ 621,814


      $ 496,689


      Plus:









      Amortization of purchased intangibles (b)

      3,891


      1,696


      5,570


      3,714


      Stock-based expenses (c)

      3,186


      3,171


      6,260


      6,327











      Non-GAAP Gross profit

      $ 323,659


      $ 258,432


      $ 633,644


      $ 506,730











      Operating expenses









      GAAP operating expenses

      $ 286,900


      $ 224,076


      $ 559,082


      $ 437,077


      Less:









      Amortization of purchased intangibles (b)

      (1,225)


      (802)


      (2,050)


      (1,643)


      Stock-based expenses (c)

      (23,429)


      (17,706)


      (46,823)


      (36,213)











      Non-GAAP operating expenses

      $ 262,246


      $ 205,568


      $ 510,209


      $ 399,221











      Income from operations









      GAAP income from operations

      $   29,682


      $   29,489


      $   62,732


      $   59,612


      Plus:









      Amortization of purchased intangibles (b)

      5,116


      2,498


      7,620


      5,357


      Stock-based expenses (c)

      26,615


      20,877


      53,083


      42,540











      Non-GAAP income from operations

      $   61,413


      $   52,864


      $ 123,435


      $ 107,509











      Non-operating income (loss) (a)









      GAAP non-operating income (loss)

      $      (215)


      $     6,382


      $   (1,373)


      $   11,075


      Plus:  Amortization of debt discount

      5,533


      0


      10,984


      0











      Non-GAAP non-operating income

      $     5,318


      $     6,382


      $     9,611


      $   11,075











      Net income attributable to salesforce.com









      GAAP net income attributable to salesforce.com

      $   14,744


      $   21,198


      $   32,489


      $   39,634


      Plus:









      Amortization of purchased intangibles

      5,116


      2,498


      7,620


      5,357


      Stock-based expenses

      26,615


      20,877


      53,083


      42,540


      Amortization of debt discount

      5,533


      0


      10,984


      0


      Less:









      Income tax effect of Non-GAAP items

      (13,274)


      (8,243)


      (25,493)


      (15,763)


      Non-GAAP net income attributable to salesforce.com

      $   38,734


      $   36,330


      $   78,683


      $   71,768











      Diluted earnings per share









      GAAP diluted earnings per share

      $       0.11


      $0.17


      $0.24


      $0.31


      Plus:









      Amortization of purchased intangibles

      0.04


      0.02


      0.06


      0.04


      Stock-based expenses

      0.20


      0.17


      0.40


      0.35


      Amortization of debt discount

      0.04


      0


      0.08


      0


      Less:









      Income tax effect of  Non-GAAP items

      (0.10)


      (0.07)


      (0.19)


      (0.13)


      Non-GAAP diluted earnings per share attributable to salesforce.com

      $       0.29


      $0.29


      $       0.59


      $0.57











      Shares used in computing diluted net income per share

      134,176


      126,566


      133,437


      125,894



















      a)

      Non-operating income (loss) consists of investment income, interest expense and other expense
























      b)

      Amortization of purchased intangibles were as follows:










      Three Months Ended July 31,


      Six Months Ended July 31,



      2010


      2009


      2010


      2009











      Cost of revenues

      $     3,891


      1,696


      $     5,570


      $     3,714


      Marketing and sales

      1,225


      802


      2,050


      1,643



      $     5,116


      $     2,498


      $     7,620


      $     5,357



















      c)

      Stock-based expenses were as follows:










      Three Months Ended July 31,


      Six Months Ended July 31,



      2010


      2009


      2010


      2009











      Cost of revenues

      $     3,186


      $     3,171


      $     6,260


      $     6,327


      Research and development

      4,041


      2,950


      8,143


      6,034


      Marketing and sales

      12,317


      9,317


      24,527


      19,259


      General and administrative

      7,071


      5,439


      14,153


      10,920



      $   26,615


      $   20,877


      $   53,083


      $   42,540



      salesforce.com, inc.

      COMPUTATION OF BASIC AND DILUTED GAAP AND NON-GAAP NET INCOME PER SHARE

      The following reflects the calculation of Basic and Diluted Net Income Per Share

      (amounts in thousands, except per share data)



      Three Months Ended
      July 31,


      Six  Months Ended  July 31,



      2010

      2009


      2010

      2009









      GAAP Basic Net Income Per Share














      Net income attributable to salesforce.com

      $ 14,744

      $ 21,198


      $ 32,489

      $ 39,634









      Basic net income per  share attributable to salesforce.com common stockholders

      0.11

      0.17


      0.25

      0.32









      Shares used in computing basic net income per share attributable to salesforce.com common stockholders

      129,462

      123,846


      128,747

      123,526
























      Three Months Ended
      July 31,


      Six  Months Ended  July 31,



      2010

      2009


      2010

      2009









      Non-GAAP Basic Net Income Per Share














      Non-GAAP net Income attributable to salesforce.com

      $ 38,734

      $ 36,330


      $ 78,683

      $ 71,768









      Basic Non-GAAP net income per share attributable to salesforce.com common stockholders

      0.30

      0.29


      0.61

      0.58









      Shares used in computing basic net income per share attributable to salesforce.com common stockholders

      129,462

      123,846


      128,747

      123,526
























      Three Months Ended
      July 31,


      Six  Months Ended  July 31,



      2010

      2009


      2010

      2009









      GAAP Diluted Net Income Per Share














      Net Income attributable to salesforce.com

      $ 14,744

      $ 21,198


      $ 32,489

      $ 39,634









      Diluted net income per share attributable to salesforce.com common stockholders

      0.11

      0.17


      0.24

      0.31









      Shares used in computing diluted net income per share attributable to salesforce.com common stockholders

      134,176

      126,566


      133,437

      125,894
























      Three Months Ended
      July 31,


      Six Months Ended July 31,



      2010

      2009


      2010

      2009









      Non-GAAP Diluted Net Income Per Share














      Non-GAAP net  income attributable to salesforce.com

      $ 38,734

      $ 36,330


      $ 78,683

      $ 71,768









      Diluted  Non- GAAP net income per share attributable to salesforce.com common stockholders

      0.29

      $     0.29


      0.59

      0.57









      Shares used in computing diluted net income per share attributable to salesforce.com common stockholders

      134,176

      126,566


      133,437

      125,894



      SOURCE salesforce.com, inc.

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