SAManage Brings IT Asset Management Capabilities to Zendesk Zendesk users can now view asset configuration to expedite ticket resolution
CARY, N.C. and SAN FRANCISCO, Dec. 5, 2011 /PRNewswire/ -- SAManage, a premier provider of SaaS-based IT asset and service management software, and Zendesk, the proven cloud-based help desk software provider, today announced the availability of SAManage IT Asset Management for Zendesk. This cloud-based asset management service allows help desk agents to view IT asset configurations from within Zendesk and associate these assets with Zendesk tickets.
"IT Asset Management capabilities is a common request from our IT customers," said Zack Urlocker, Zendesk's COO. "The SAManage / Zendesk integration brings asset management capabilities directly into the Zendesk help desk system, making it easier for support teams to resolve issues."
SAManage IT Asset Management solution provides companies with instant visibility into the IT assets across their network, and helps track the technology assets they own and use. Using SAManage, customers can know exactly where each asset is located, who is using it, and what is the asset configuration. The SAManage / Zendesk integration empowers agents to view the asset configuration and reduce the time it takes to resolve issues with each asset.
"Reducing support costs and time-to-resolution is an ongoing concern for our customers," said Darroll Buytenhuys, President of SAManage. "With the introduction of SAManage IT Asset Management for Zendesk we're pleased to give Zendesk customers a new way to quickly resolve technical problems, whether support issues originate down the hall or halfway around the globe."
SAManage IT Asset Management for Zendesk includes the following capabilities:
- Search asset configuration in SAManage
- View asset details in a Zendesk ticket widget
- Associate assets with tickets for future reference
- Search all assets owned by a ticket requester
SAManage IT Asset Management for Zendesk is available immediately.
SAManage provides SaaS IT asset and service management solutions that help organizations better control their IT inventory, organize licenses and contracts, and detect risks and license compliance gaps. SAManage empowers companies of all sizes with IT management capabilities that were previously available only to large organizations, making it easy to automate and simplify the daily tasks associated with establishing IT governance, control, compliance, and user satisfaction. Visit www.samanage.com to learn more.
Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Learn more at www.zendesk.com.