GRAND RAPIDS, Mich., Aug. 31 /PRNewswire/ -- Service Express, Inc. (SEI) now provides data center solutions and hardware maintenance for Sun StorageTek (STK) libraries that are going end of life the fourth quarter of this year. Since Oracle announced it had finalized its acquisition of Sun Microsystems, customers with STK equipment have been concerned about future support for their enterprise tape libraries.
Customers learned their fate when Oracle announced via their website the changes they were making to their support program. The company has now mandated that support must be purchased on each piece of hardware and requires no lapse in support coverage. They have also identified the equipment that will be going "end of life" in December and will no longer be supported by Oracle.
Service Express can extend the life of equipment, such as the StorageTek PowderHorn tape library, with service and parts, saving customers the time and expense of buying new equipment and transferring files, which in some cases can lead to months of staff time in transferring data.
"By adding STK to our supported products, we are able to help customers that are struggling during these economic times with our excellent brand of service, keeping them up and running and helping with their bottom line," states company president Ron Alvesteffer.
Service Express has headquarters in Grand Rapids, Michigan, as well as offices in Detroit and Flint, Michigan; Chicago and Lombard, Illinois; Cincinnati, Cleveland, Columbus, Ohio; Indianapolis and South Bend, Indiana; Pittsburgh, Pennsylvania; Nashville and Chattanooga, Tennessee; and Milwaukee and Appleton, Wisconsin. SEI is also planning expansion into Springfield, Illinois and St. Louis, Missouri.
The company, which has a 98% customer retention rate, also supports IBM, DEC, EMC, HP, SUN, Dell, Compaq and Intel-based servers.
SOURCE Service Express, Inc.